topic Re: Passes not working for Now in TV

Passes not working for Now

widdowsonben — Fri, 30 May 2025 20:26:35 GMT

Hi all

Just re joined EETV (equipment coming June 3rd) and had the usual email telling me i can view my Now passes early using the app. I followed the instructions in the email to pair my Now account to my EE services but after putting in my username and password (the now ones) i just get "something went wrong". When i view my now account on their website, rather than saying billed by BT/EE it tells me i have no passes. I've spoken to customer services on the phone, they reset a couple of things on my order but still nothing. Anyone got any suggestions before i hit the phones again tomorrow morning?

Cheers.

Re: Passes not working for Now

Rach_H — Sat, 31 May 2025 10:28:02 GMT

Hi @widdowsonben,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having. Have you been able to reach back out to the team this morning and get this sorted?

Rach

Re: Passes not working for Now

widdowsonben — Sat, 31 May 2025 11:32:11 GMT

Hi Rach

Yep, when i finally got through to someone who knew what they were talking about it took them less than 2 mins to sort.

Thanks though 🙂

Re: Passes not working for Now

Rach_H — Sat, 31 May 2025 14:07:55 GMT

Ahh, that's fantastic to hear @widdowsonben. Thanks for letting me know 🙂

Rach