topic Re: Error Code YVM102 in TV

Error Code YVM102

rabsterman — Sat, 15 Feb 2025 14:06:19 GMT

Getting code YVM102 after switching my box today.

It is a wired connection that is good because I have my desktop next to my box and swapped the leads.

Box powered off/on and no effect.

Router restarted and no effect.

EE Tech support uncontactable.

I can even find an email address for you guys.

Phone support is +1 hour.

I know I am only a customer, but what am I to do?

Re: Error Code YVM102

rabsterman — Sat, 15 Feb 2025 14:22:57 GMT

I know my broadband is work because I'm watching the Leicester v Arsenal game though the BT app on my desktop through the same wired line

Re: Error Code YVM102

Christopher_G — Sat, 15 Feb 2025 15:45:05 GMT

Welcome to the community, @rabsterman

Do you have another ethernet cable that you could try? Just to rule that out being the problem.

Chris

Re: Error Code YVM102

rabsterman — Sat, 15 Feb 2025 15:58:03 GMT

I've tried different cables and different ports. I managed to speak to some and it looks like the hardware but they won't replace the unit until an engineer comes out.

Re: Error Code YVM102

Christopher_G — Sat, 15 Feb 2025 15:59:52 GMT

OK, thanks for trying, @rabsterman

Did they book an engineer to come out for you?

Chris

Re: Error Code YVM102

rabsterman — Sat, 15 Feb 2025 16:11:38 GMT

Tuesday. Thanks

Re: Error Code YVM102

Michael_D — Sun, 16 Feb 2025 08:17:06 GMT

Great. Please keep us posted with how it goes after the engineer has been @rabsterman.

Michael

Re: Error Code YVM102

dogwalker4 — Sat, 31 May 2025 07:24:52 GMT

Hi, had the problem for days with the new powerline adapters that EE sent me, still got the same problem, have now put my old BT Mini Connectors back on and switched tv on this morning and everything working fine

Nigel