topic Re: Discovery plus error (-1102) in TV

Discovery plus error (-1102)

pinalopes — Sat, 24 May 2025 02:13:28 GMT

I have an EE contract with Discovery Plus. Everything was working fine, but recently this message has been appearing, even when I’m using mobile data only. Is there any solution or way to fix this?

Re: Discovery plus error (-1102)

Michael_D — Sat, 24 May 2025 08:09:20 GMT

Hi @pinalopes.

Welcome to the community.

That is a bit strange that it is only happening on mobile data.

Can you try to restart your device, and if that doesn't help, try to delete the app and install it again to see if that helps?

Michael

Re: Discovery plus error (-1102)

hallcw38 — Sat, 24 May 2025 09:45:40 GMT

If you have a VPN it might be causing the issue

Re: Discovery plus error (-1102)

pinalopes — Sat, 24 May 2025 12:23:05 GMT

Done it already and the problem still there

Re: Discovery plus error (-1102)

pinalopes — Sat, 24 May 2025 12:24:02 GMT

I don’t have a VPN, this tends to happen with nba or MotoGP content on discovery plus

Re: Discovery plus error (-1102)

Peter_W — Sat, 24 May 2025 14:20:17 GMT

Thanks for giving that a try for us, @pinalopes.

Is there other content that you're able to watch without any issue?
Also have you tried logging in via a different device to see if this gives the same issue?
Peter

Re: Discovery plus error (-1102)

pinalopes — Sun, 25 May 2025 00:33:39 GMT

I try with my TV and work, then uninstall and install the app on my phone again and restart. After that it’s working again on my phone, so I don’t what happen there but it’s working again. Thank you

Re: Discovery plus error (-1102)

Peter_W — Sun, 25 May 2025 13:40:48 GMT

Thanks for the update here @pinalopes.

I'm really glad to hear that managed to sort it out for you 😊

Peter

Re: Discovery plus error (-1102)

Gazwonder — Mon, 14 Jul 2025 19:55:26 GMT

Hi Peter

rather than make a new thread I thought I’d raise it here. I have the same error code only for past UFC content. I’ve tried deleting and reinstalling restarting phone and clearing cache. Still not working

can you help

Re: Discovery plus error (-1102)

Leanne_T — Tue, 15 Jul 2025 07:33:30 GMT

Morning @Gazwonder

Thanks for coming to the community.

Can you access past UFC content on any other device, when logged into your discovery+ account?

Do you have TNT Sport included with an EE TV package?

Speak soon 🙂

Leanne.

Re: Discovery plus error (-1102)

Gazwonder — Tue, 15 Jul 2025 08:08:43 GMT

Hi

Thanks for replying

I can access past UFC content but typically the latest released UFC content comes up with this error for a good few weeks.

I do have the TNT package and can watch live channels and previous content (including EE TV) just issues with UFC (which is what I want the package for)

Can you help??
Sent from my iPhone

Re: Discovery plus error (-1102)

Leanne_T — Tue, 15 Jul 2025 13:25:59 GMT

Thanks for coming back to me @Gazwonder

If you get in touch with our broadband tech guides, they can access the account and get this investigated for you.

Thanks 🙂

Leanne.