topic Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere in TV

Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Stoobs — Fri, 15 Nov 2024 08:53:14 GMT

Purchased the DU8000 Samsung TV via add to plan

Was supposed to have a 24 month TNT Sports included

I’ve been through my account and can only find options to buy TNT sports rather than activating it

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Weerab2024 — Fri, 15 Nov 2024 09:46:05 GMT

Would the TNT sport access not come via Discovery plus?

If so give this link a try https://support.discoveryplus.com/gb/Answer/Detail/000004118

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Georgie1995 — Wed, 22 Jan 2025 16:40:28 GMT

Hi I am having same issue - did you resolve?

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Alex_H — Wed, 22 Jan 2025 18:43:06 GMT

Hi @Georgie1995,

Welcome to the EE Community

Did you take out the Samsung TV bundle as an add-on to your mobile plan? If you check your Mobile add-ons via your online account on the app or website, is the bundle showing in there?

If so have you tried heading to ee.co.uk/tntsports and entering the mobile number the bundle has been added to, it will send you a PIN to confirm and then if the bundle is active it should show the TNTSports there to activate.

Alex

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Taffrican — Thu, 20 Feb 2025 18:59:45 GMT

I’ve got exactly the same problem, I wasn’t sent a link or email, no paperwork, nothing, I bought the tv which has been delivered and now nothing, did you find a solution?

thanks

Mike

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

DarrenW-Tech — Thu, 20 Feb 2025 21:00:31 GMT

Hi All, anyone experiencing this issue can you please send me a private message with your mobile number and we will investigate asap.

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Leone — Wed, 26 Feb 2025 20:48:40 GMT

Hi,

I am having exactly the same issue. What can I do to resolve?

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Taffrican — Thu, 27 Feb 2025 02:36:32 GMT

Hi Leone, I called this number 0800 0790 062 and they sorted it within a couple of minutes.

Hope this helps.

Mike

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

NaomiiLeeLA91x — Wed, 21 May 2025 16:08:26 GMT

Hi was there ever resolved as I’m having the same issues and EE don’t even know how to sort it out themselves when I call as I toke this as a add on package;

Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay Monthly for 24 months: £17.00

when I call they lie to me saying tnt isn’t included when it’s all over my emails from EE but no matter what I do I can’t activate I don’t know how to do it myself

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Christopher_G — Wed, 21 May 2025 17:54:28 GMT

Hi @NaomiiLeeLA91x

Could you try giving the contact number on this Manage Your Subscriptions help page a call please?

Hopefully, that will help you get it set up.

Chris

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

NaomiiLeeLA91x — Wed, 21 May 2025 18:02:27 GMT

Hi I done all this except they said I don’t have the tnt sports but I do..

that’s what I ordered but I don’t know to get them to listen to me about it as the man argued with me again today stating they don’t offer it with this tv when they clearly do an still are on the website

Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay monthly for 24 months: £17.00

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Leanne_T — Thu, 22 May 2025 07:26:16 GMT

Hi there @NaomiiLeeLA91x

Thanks for coming back to us.

When did you place the order for the TV? Have you added this to an existing mobile account?

If you have added this to your plan, please log into the EE app, do you have TNT Sport showing as an add-on?

Thanks.

Leanne.

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

NaomiiLeeLA91x — Thu, 22 May 2025 07:44:19 GMT

Hi Leanne,

I placed the order on the 10th may 2025 and it arrived 16th may 2025 the tv tech add on don’t even show on my add ons page and neither does tnt sports when I call they say they don’t even offer tnt sports with the tv to which I been arguing but I can’t get through to the man I spent a good 30 minutes arguing over this so a complaint was made open to which it’s still not sorted but it’s currently still the same offer on the website but this what I ordered plain and simple but I can’t seem to get through to him.

Your order details
Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay monthly for 24 months: £17.00

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Leanne_T — Thu, 22 May 2025 07:52:30 GMT

Thanks for coming back to me @NaomiiLeeLA91x

Could you try the below steps to see if this works for you;

If you do not have an existing Discovery+ account then please try heading to www.ee.co.uk/tntsports and enter the mobile number that you have added your TV bundle to, confirm the PIN and then look for TNT Sports with an activate button. Hit that and follow the instructions to get setup.
If you do have an existing Discovery+ account head to www.bt.com/sport/activate-discovery-plus/ and login to that account and follow the steps to complete activation.

Leanne.

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

NaomiiLeeLA91x — Thu, 22 May 2025 08:02:43 GMT

Hi Leanne I tried all this and hit with errors even the other link so I’m unsure what is happening thank you

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Leanne_T — Thu, 22 May 2025 10:12:00 GMT

Thanks for coming back to me with the extra details @NaomiiLeeLA91x

I understand my colleague has been in touch on the community today to help you get this sorted.

Let us know how you get on 🙂

Leanne.

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

NaomiiLeeLA91x — Thu, 22 May 2025 11:04:22 GMT

He has been in touch and it now works he’s a gem! All it toke was one good one from EE to sort it so I can’t thank you all enough for helping thanks again!

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Leanne_T — Thu, 22 May 2025 11:08:20 GMT

Hi @NaomiiLeeLA91x

Thanks so much for coming back and letting us know this is now all working for you.

I hope you have a great day 🙂

Leanne.

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Duncan_girl30 — Sun, 01 Jun 2025 09:33:40 GMT

I tried this and said nothing to activate. I'm now back on phone with EE as its never been added and is missing from my account

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Michael_D — Sun, 01 Jun 2025 12:21:07 GMT

If it is coming up saying there is nothing to activate @Duncan_girl30, you are doing the right thing in speaking to our guides over the phone so they can look into it further.

Please keep us posted with how you get on.

Michael

topic Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere in TV

Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Your order detailsProduct: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT SportsQuantity: 1Pay Today: £1.00Pay monthly for 24 months: £17.00

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Re: Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Your order details
Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay monthly for 24 months: £17.00