topic Re: Discovery plus broadband disconnects in TV

Discovery plus broadband disconnects

OldJohn — Thu, 05 Dec 2024 14:39:24 GMT

I am already experiencing problems with sound on Discovery plus when I lose sound after an ad break which I have discussed here.

I also have a problem watching Discovery plus (Smallest Cog, and Vinny Jones on catch up) in the evenings. Whilst watching these shows we get a message flash up saying 'broadband disconnected'. About 15 seconds later the programme freezes for a short while, then we get a message 'broadband reconnected' and the show continues. My connection to the EE box is wired so I can't see how we lose any signal.

Anyone else experiencing BB dropping out on Discovery plus?

Re: Discovery plus broadband disconnects

XRaySpeX — Thu, 05 Dec 2024 14:47:32 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

BB disconnected means the connection to the BB network has gone down.

Re: Discovery plus broadband disconnects

OldJohn — Thu, 05 Dec 2024 21:52:13 GMT

I have essentials full fibre gigabit with wifi 7 router. Apparently all singing all dancing best you can get.

Been with EE a month.

Re: Discovery plus broadband disconnects

Jenn1967 — Sun, 18 May 2025 12:01:32 GMT

i am paying £8.99 for the disney+ add on and have found that i have a direct acct costing me more so how do i remove and get refund for the charges made for this.

Re: Discovery plus broadband disconnects

Lesley_W — Sun, 18 May 2025 14:35:06 GMT

Hi @Jenn1967

Thanks for coming to our community.

To make changes to your account, please get in touch with our customer care team who can help with this.

Lesley

Re: Discovery plus broadband disconnects

OldJohn — Mon, 20 Oct 2025 20:08:55 GMT

Well here I am again.

There is a new series of the Smallest Cog on Discovery plus and it keeps losing broadband for 15 seconds.

I've googled it and found my original post about this problem (which I can forgotten about)!

Is it the smallest cog causing the problem?

Re: Discovery plus broadband disconnects

Debbie_G — Tue, 21 Oct 2025 10:16:30 GMT

Hi @OldJohn.

Thanks for coming back to us.

I'm sorry to hear you're losing connection when watching the Smallest Cog on Discovery.

Could you try restarting your streaming device and your router, then check for any app/system updates. It's also worth clearing the app's cache to see if this helps.

Let us know how you get on.

Debbie

Re: Discovery plus broadband disconnects

OldJohn — Mon, 17 Nov 2025 20:45:05 GMT

I've done that and last week it dropped out 3/4 times, this week didn't lose connection.

I'm confused how the EE box loses broadband connection when it is a wired connection!

Re: Discovery plus broadband disconnects

Lesley_W — Tue, 18 Nov 2025 10:21:22 GMT

I'm pleased you haven't had a connection loss this week @OldJohn

Hopefully it is resolved. If not, it might be worth looking at the cable itself if its a wired connection and still dropping, just to rule that out.

Lesley

Re: Discovery plus broadband disconnects

OldJohn — Mon, 24 Nov 2025 19:59:03 GMT

I appreciate your comments, but I can't believe a cabled connection will only fail when Discovery plus is on. The problem is clearly a technical issue, not a physical wiring fault.

Let's draw a line under this, thanks.