topic Re: Unable to record anything on Channel 5 in TV

Unable to record anything on Channel 5

Willow501 — Wed, 14 May 2025 20:29:41 GMT

Trying to record any C5 programme from the guide screen results in a message "Unable to recored this programme please try later" Yes I have tried resetting the box and no difference. been like it for a few days

Re: Unable to record anything on Channel 5

Peter_W — Thu, 15 May 2025 07:49:02 GMT

Good morning @Willow501.

Welcome back to the Community 😊

When you've mentioned doing a reset on your Box, have you tried the steps specifically listed at the bottom here for 'Doing a full reset but keeping your recordings, series links and reminders'?

I'm not experiencing this issue myself when giving it a test, but another user reported similar issues recently and recommended that this helped resolve things.

Peter

Re: Unable to record anything on Channel 5

Willow501 — Sun, 18 May 2025 10:24:33 GMT

That solved it - thanks. bit of a pain having to log back into the various apps but at least the recordings weren't lost. I notice the "look what we've got" video that runs while scanning channels etc still reflects the old (and much better IMHO) my TV, guide screens

Re: Unable to record anything on Channel 5

Leanne_T — Sun, 18 May 2025 10:39:33 GMT

Thanks for coming back and letting us know this is now sorted @Willow501

Have a lovely Sunday.

Leanne 🙂