topic Re: trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair in TV

trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

Rogieboy — Tue, 13 May 2025 07:47:30 GMT

Box responds to pairing request but fails to respond to "OK" button.

Re: trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

Michael_D — Tue, 13 May 2025 09:53:59 GMT

Thanks for coming to the community.

Are you trying to pair the EE Pro Box to your phone to be able to use the EE TV app?

Can you try to restart the TV box by switching it off at the mains, and also delete the app and restart your phone to see if that lets you connect it?

Michael

Re: trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

Rogieboy — Tue, 13 May 2025 10:38:23 GMT

I installed the app first. The phone recognises the box via AirPlay. Not tried disconnecting box yet. not currently at home.

Re: trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

Michael_D — Tue, 13 May 2025 10:49:59 GMT

No problem @Rogieboy

Let me know how it goes when you are able to try it.

Michael

Re: trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

Rogieboy — Tue, 13 May 2025 17:39:41 GMT

Powering down and rebooting the box fixed it, Thanks.

Re: trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

Michael_D — Wed, 14 May 2025 07:06:58 GMT

Great news @Rogieboy. Thanks for keeping me updated.

Take care and have a great day 🙂

Michael