topic Re: Now TV app in TV

Now TV app

MickyP59 — Mon, 24 Mar 2025 15:43:46 GMT

I am trying to log in to the Now app on my mobile phone. I have tried using my ee credentials but it doesn’t know the password and will not let me change any password it may have.
Am I able to log into this app or not. If yes how do I. Like others I have difficulty getting a response from EE Customer Service.

Re: Now TV app

Vichu1 — Mon, 24 Mar 2025 15:56:27 GMT

Hi @MickyP59 ,

If you never had NOW account before and trying to access NOW app after purchasing a EE TV package that includes NOW membership, you should be able to set the password by visiting to nowtv.com NOW which can then be used to sign-in to the NOW app on your mobile.

Re: Now TV app

MickyP59 — Mon, 24 Mar 2025 17:06:52 GMT

Thanks for your prompt response.
I have tried to login using my ee email account details but it never forwards on a response when I either try my ee account password or put that I have forgotten it.
any further ideas. Do ee need to notify the Now database?

thanks

Mike

Re: Now TV app

Vichu1 — Tue, 25 Mar 2025 10:23:34 GMT

Hi @MickyP59 ,

We assume it was a genuine error in capturing/associating your email address for NOW subscriptions. We have now aligned the NOW account to the same email address that you've used when placing order with EE i.e., same email you've used for this community forum. Can you try setting up the password and let us know if you are still experiencing issues? Thanks!

Re: Now TV app

MickyP59 — Tue, 25 Mar 2025 14:14:10 GMT

Thank you so much. Problem now solved and I received the email to put a password on the account.
Michael

Re: Now TV app

Dollshouse3 — Tue, 13 May 2025 11:09:42 GMT

I am trying to log into NOW TV on my laptop for the first time. I have tried using my EE TV login details but it says "We didn't recognise that NOW account or password is wrong". Is there something that I'm doing wrong?

Re: Now TV app

Peter_W — Tue, 13 May 2025 13:34:45 GMT

Hey there @Dollshouse3.

Welcome to the EE Community 😊

NOW will share the same login email that you used when registering for your account with EE, but will have its own separate password.

Can you please give the password reset option within NOW a try?

Peter

Re: Now TV app

Dollshouse3 — Tue, 13 May 2025 14:38:13 GMT

Thank you for getting back to me. I have tried the reset password option but did not receive a reset in my email inbox. I waited and then tried again but with no luck.

Re: Now TV app

Peter_W — Tue, 13 May 2025 15:01:53 GMT

Thanks for giving this a try @Dollshouse3.

I'd recommend checking your spam / junk folder, and if nothing is being found in there, please reach out to our customer care team.

They'll be able to look into what we have registered for the account at our end, then help get things resolved from there.

Peter

Re: Now TV app

Dollshouse3 — Tue, 13 May 2025 15:09:24 GMT

Thanks, I did check my junk/spam. I'll get in touch with customer care. Thanks.

Re: Now TV app

Peter_W — Tue, 13 May 2025 15:16:00 GMT

Thanks @Dollshouse3!

They should be able to get this all checked out from here 😊

Peter

Re: Now TV app

Negus10 — Tue, 24 Feb 2026 11:17:19 GMT

Hi, I am having the same problem. Now app is not recognising my email address and password. Are you able to help. Many thanks

Re: Now TV app

DarrenDev — Tue, 24 Feb 2026 11:21:48 GMT

@Negus10 your account is set up correctly, using the same email address you logged into this forum with. I've sent you a password reset email, in case you need it (if you don't, you can delete it with no impact).

Re: Now TV app

sdenises — Tue, 24 Feb 2026 22:58:17 GMT

Hi I have been able to sign in to NOW on my computer but when trying to access it on the TV I am told to sign into my apple account to get the app. When I try to sign in with my apple ID its says that by software needs updating or go the appleid.apple.com. I'm unable to sign in there too,

I started this process sometime ago and forgot I even had NOW and discovery+ access until the recent HBO Max announcement. Help needed. Thanks.

Re: Now TV app

DarrenDev — Wed, 25 Feb 2026 08:45:48 GMT

@sdenises there are a few things to unpick here, so let's deal with them one at a time.

Your Apple ID isn't something we can directly help with, as we have no visibility of it. If you go to https://appleid.apple.com and try to sign in, what happens? You said you're unable to sign in, but why? What error do you see? Have you tried a password reset?

Once we've sorted this, we'll go onto the next step.

Re: Now TV app

sdenises — Wed, 25 Feb 2026 21:32:28 GMT

Thanks for your response. When I try to sign in I reach as far as verification and I get to the stage of verifying my paypal account, then I cannot go further.

I tried to reset the password and got this error message '

Your request could not be completed. This action could not be completed due to an error. Please try again later. No idea what I'm doing wrong. This action could not be completed due to an error. Please try again later.

Any thoughts?

Re: Now TV app

DarrenDev — Thu, 26 Feb 2026 09:32:00 GMT

I assume you have configured a Paypal account for Apple purchases? If so, why can you not go further?

I would recommend giving Apple a call directly - they should be able to guide you through the steps necessary to reset your Apple ID: 0800 107 6285