topic TNT activation in TV

TNT activation

NLTFC — Mon, 22 Apr 2024 15:28:17 GMT

Trying to activate TNT but keep getting a message saying “We are experiencing technical problems right now, please try again later.”

Not exactly the best start. How do I sort this out?

Christopher_G — Mon, 22 Apr 2024 17:14:01 GMT

Welcome to the community.

Have you had BT Sport or TNT Sports with EE before? Have you tried activating it through mobile data, rather than WiFi?

Chris

NLTFC — Mon, 22 Apr 2024 17:38:20 GMT

Hello,

Thanks for the reply. I am a new customer, so haven’t previously had it. I attempted to activate via mobile data but still no luck.

Christopher_G — Mon, 22 Apr 2024 17:47:17 GMT

OK, thanks @NLTFC

Could you try following the Activate discovery+ steps on this discovery+ help page please?

Chris

NLTFC — Mon, 22 Apr 2024 19:54:22 GMT

Hello. The link is just sending me around in circles. It’s logging me into my EE account but then nothing else is happening

NLTFC — Mon, 22 Apr 2024 20:01:11 GMT

Now when I try to activate via the EE section a message saying “system error has occurred”

🤦‍♂️

Katie_B — Tue, 23 Apr 2024 06:56:18 GMT

Thanks for getting back to us @NLTFC.

Are you still seeing an error when trying to activate?

If yes, please give us a call on 150 and our customer care team will get this activated for you.

Katie