topic Re: Error trying to sign up to 6 months free Apple TV+ in TV

Error trying to sign up to 6 months free Apple TV+

ballibeg — Tue, 29 Apr 2025 09:49:33 GMT

I go around in circles on the website and can never find the activate section ofr the offer. On the android App I go..Manage....TV and Sport.........then start activation for the offer and I get this message

We've had a problem loading this info. Please try again in a while.

It's been a while and no luck! Customer services on the phone could only find a 3 month offer so I declined to keep trying for the 6 months. Any suggestions please?

Re: Error trying to sign up to 6 months free Apple TV+

Lesley_W — Tue, 29 Apr 2025 12:55:42 GMT

Hi @ballibeg

Thanks for coming to our community.

Is this an offer you were given with your TV package with us?

Lesley

Re: Error trying to sign up to 6 months free Apple TV+

ballibeg — Tue, 29 Apr 2025 13:37:13 GMT

Yes Lesley. I joined EE TV today and trying to get the offer.

Re: Error trying to sign up to 6 months free Apple TV+

Lesley_W — Tue, 29 Apr 2025 14:31:32 GMT

Thanks for confirming that @ballibeg

If you have just taken it today, did the team say if there was a period you'd need to wait before activating it?

Lesley

Re: Error trying to sign up to 6 months free Apple TV+

ballibeg — Tue, 29 Apr 2025 15:41:24 GMT

Nope. I was on the phone for more than 30 minutes this morning.

It's no biggie but I'm getting grief from my missus! 🤣🤣

Dave

Re: Error trying to sign up to 6 months free Apple TV+

Lesley_W — Wed, 30 Apr 2025 14:57:07 GMT

Sometimes there is a period for the system to catch up @ballibeg

I'd recommend to keep checking to see if it's allowing you to add it and if not, the next steps would be to raise a complaint with our customer care team.

Lesley

Re: Error trying to sign up to 6 months free Apple TV+

ballibeg — Thu, 01 May 2025 17:13:00 GMT

Thanks Lesley. Complaint raised. Searching these forums I see it's a long standing problem.

Re: Error trying to sign up to 6 months free Apple TV+

Lesley_W — Fri, 02 May 2025 08:26:40 GMT

Thanks for the update @ballibeg

I'm sure our complaints team will investigate this and look for a resolution for you.

Let me know how you get on.

Lesley