topic Re: Now TV in TV

Now TV

Markmckay — Fri, 25 Apr 2025 08:36:23 GMT

I have switched from BT where everything was great. I can access Sky Chanel’s but not Now TV. Now TV doesn’t recognise my email. I’ve contacted the EE technician but they can’t do anything and told me to contact Now. Now said it wasn’t their problem. Can anyone help?

Re: Now TV

zulu17 — Fri, 25 Apr 2025 08:51:02 GMT

If you have EETV with EE/BT and that includes a NOW membership then NOW would expect EE/BT to handle this issue.

Re: Now TV

Vichu1 — Fri, 25 Apr 2025 09:03:51 GMT

HI @Markmckay ,

When you say you can access Sky channels but not NOW TV, do you mean you can watch NOW channels on the BT/EE Youview box but not on NOW apps on other platforms like phone/tablets?

If thats the case, could you send an email to eetvsupport@bt.com with your billing account and the email address you expect to be linked with NOW subscriptions and we can have this checked for you.

Thank you.

Re: Now TV

Markmckay — Fri, 25 Apr 2025 09:47:39 GMT

Well they haven’t

Re: Now TV

Markmckay — Fri, 25 Apr 2025 09:49:06 GMT

I have tried this and will try again. I spent half an hour to 45 minutes talking on the phone to someone last night and they basically held their hands up. I’ll try again thanks.

Re: Now TV

zulu17 — Fri, 25 Apr 2025 10:01:10 GMT

@Markmckay

As mentioned in @Vichu1 post

......could you send an email to eetvsupport@bt.com with your billing account and the email address you expect to be linked with NOW subscriptions ..

Re: Now TV

Markmckay — Fri, 25 Apr 2025 10:16:08 GMT

Thanks, I have done so

Re: Now TV

Markmckay — Fri, 25 Apr 2025 18:00:13 GMT

Still no joy

Re: Now TV

Katie_B — Sat, 26 Apr 2025 08:31:25 GMT

Hi @Markmckay.

Thanks for emailing.

This should be picked up soon, if you have had no response by Monday please let us know.

Katie

Re: Now TV

Markmckay — Sun, 27 Apr 2025 07:46:26 GMT

I’m afraid I still can’t access Now TV. I was told that Now think this is resolved but it isn’t.

Re: Now TV

Katie_B — Sun, 27 Apr 2025 07:52:05 GMT

Hi @Markmckay.

Has our TV support team responded to your email?

Katie

Re: Now TV

Markmckay — Sun, 27 Apr 2025 08:58:58 GMT

Not since Friday. I think they believed it was resolved.

Re: Now TV

Katie_B — Sun, 27 Apr 2025 09:03:26 GMT

Thanks for confirming @Markmckay.

If you have notified the team that this is not resolved, it will likely be picked up tomorrow once the team are back in the office.

I'd recommend allowing time for this so this can be investigated further by the relevant team.

Katie

Re: Now TV

Markmckay — Tue, 29 Apr 2025 21:36:25 GMT

Was contacted by phone on Sunday, I was out with my family. They said they’d call tonight between 6 and 8. I heard nothing.

Re: Now TV

Christopher_G — Wed, 30 Apr 2025 13:59:35 GMT

Hi @Markmckay

I'm sorry to hear that you didn't receive that call last night. Have you heard anything from the support team today?

Chris

Re: Now TV

Markmckay — Wed, 30 Apr 2025 17:48:18 GMT

They called when I was at work then sent a call back link, I used it but the callback was one ring, when I answered they’d rang off. I’ve tried again.