topic Activate Discovery Plus in TV

Activate Discovery Plus

ckings79 — Wed, 23 Apr 2025 11:49:56 GMT

I still can’t activate my Discovery Plus, the links seem to take me round in circles.
what am I doing wrong?

Re: Activate Discovery Plus

Rach_H — Wed, 23 Apr 2025 13:50:40 GMT

Hi @ckings79,

Welcome to the Community!

We don't want you to have any trouble activating your Discovery Plus, so I'm sorry to hear that this is happening.

Could you let me know which step you're having trouble with, and the browser you're using?

Rach

Re: Activate Discovery Plus

ckings79 — Wed, 23 Apr 2025 21:54:55 GMT

I have signed in to Discovery Plus and activated the account following the EE link but it’s telling me to upgrade to watch.

Sent from my iPhone

Re: Activate Discovery Plus

Peter_W — Thu, 24 Apr 2025 09:10:51 GMT

Thanks @ckings79, have you had a chance to check out the advice shared here for activation?
discovery+ on EE | What is discovery+? | EE

If you continue to struggle, please reach out to our customer care team, and they can check that everything is set up on your account as it should be.
Peter

Re: Activate Discovery Plus

Lee14801 — Thu, 24 Apr 2025 20:53:02 GMT

Like you I can’t activate discovery+ follow the links provided and nothing happened so I can’t watch discovery+ either

Re: Activate Discovery Plus

Ali_A — Fri, 25 Apr 2025 17:31:26 GMT

@Lee14801

Please give our Broadband Customer Service team a call, where a guide will be able to check the account settings and help you get set up.

Ali

Re: Activate Discovery Plus

Seanf1979 — Sat, 07 Jun 2025 20:36:03 GMT

2 weeks I've trying to resolve this issue and still no further forward. Getting billed for something i can't watch. ?

Re: Activate Discovery Plus

Michael_D — Sun, 08 Jun 2025 08:42:55 GMT

Hi @Seanf1979

Welcome to the community.

What is happening with your discovery+ subscription?

Is it part of a mobile plan or EE TV subscription?

Michael

Re: Activate Discovery Plus

Seanf1979 — Sun, 08 Jun 2025 10:03:36 GMT

So it's the sports package on EE TV. It all working fine. Few weeks ago went to put TNT sport on through discovery plus and said need to activate and this where I am at. One thing keep popping up update subscription on amazon prime. Very odd as Im EE and have subscribed any idea would be much appreciated

Re: Activate Discovery Plus

Matt_124 — Sun, 08 Jun 2025 10:10:15 GMT

Are you trying to access it directly through the Discovery+ App or through Amazon Prime?

If so you would need to use the Discovery+ App itself, Amazon Prime only provides the content if you pay them for the subscription.

Try activating through here: http://www.ee.co.uk/plans-subscriptions/tv