topic Problem accessing NOW tv app in TV

Problem accessing NOW tv app

PersonPete — Tue, 22 Apr 2025 08:26:27 GMT

I should have access to NOW tv through EE but currently even though I am logged into the NOW app I get asked to choose my membership where it is asking me to pay. I cannot get past this to watch anything Please Help!

Re: Problem accessing NOW tv app

Peter_W — Tue, 22 Apr 2025 10:48:30 GMT

Hi @PersonPete.

Thanks for reaching out to us here on the Community 😊

Is it via an EE TV package that you're receiving your Now subscription?

This should be linked to your email address when you join, so are you logging in with the same one you use for EE?

We recommend doing a password reset on this via the Now site too.

Peter

Re: Problem accessing NOW tv app

PersonPete — Tue, 22 Apr 2025 11:58:55 GMT

Now sorted,

Many thanks for your reply

Pete

Re: Problem accessing NOW tv app

Peter_W — Tue, 22 Apr 2025 13:23:38 GMT

I'm really glad to hear you managed to get that sorted @PersonPete.

You take care, too!
Peter