topic Re: Now TV subscription : moved from BT TV to EE TV in TV

Now TV subscription : moved from BT TV to EE TV

ellemcee — Thu, 17 Apr 2025 13:39:24 GMT

Hello, I have recently changed from BT TV to EE TV, still with the Entertainment package, and although I have sorted Netflix no problem, Now TV says I have no active subscriptions.

My previous Now subscription (with BT) was registered under my bt email address and although I gave that email to make the transfer, I think the account is cancelled rather than transferred over as I cannot login to it. I tried joining Now TV via the EE box with my gmail address, but this says no active subscriptions.

I've looked in my EE account, but can't see a way to sort this - can anyone help please?

TIA

Re: Now TV subscription : moved from BT TV to EE TV

Rach_H — Thu, 17 Apr 2025 16:49:38 GMT

Hi @ellemcee

Welcome to the Community!

We don't wnt you to have any trouble accessing your Now TV subscription, so I'm sorry to hear this is happening. Do you still have access to the email address in question?

Rach

Re: Now TV subscription : moved from BT TV to EE TV

Weerab2024 — Fri, 18 Apr 2025 07:01:57 GMT

Are you able to login to your BT email account using the BT email app downloadable from Google and apple app stores?

If you can't, you'll probably need your now TV account linked to a different email address.

You can give EE a call and say that your Now TV account has been linked to the incorrect email address and give them another email address if you have one.

If you don't have another email address you can set up a outlook or google Gmail one for free.

Re: Now TV subscription : moved from BT TV to EE TV

ellemcee — Fri, 18 Apr 2025 14:57:00 GMT

Thank you for your reply, I will have another look at it later 🙂

Re: Now TV subscription : moved from BT TV to EE TV

ellemcee — Fri, 18 Apr 2025 15:09:40 GMT

Hi Rach,

Thanks for your reply.

Yes I do, it's my BT email address. I had given it to the sales team when changing everything over so I could keep my watch list etc. but when I tried to set the app up on the new box using the QR code / link, I never received the verification to my email. I tried a couple of times and then set it up using the email linked to my new EE account, which now (unsurprisingly) has no subscriptions. Is it possible to change email address over in my account online, or do I need to call.

Re: Now TV subscription : moved from BT TV to EE TV

Rach_H — Fri, 18 Apr 2025 17:57:09 GMT

Thanks for checking that for me @ellemcee.

It does sound like you'll need to give the team a call so they can look at what is happening with your registration.

Rach

Re: Now TV subscription : moved from BT TV to EE TV

Vichu1 — Tue, 22 Apr 2025 10:38:48 GMT

Hi @ellemcee ,

Are you still experiencing issues accessing your NOW subscriptions? If yes, could you drop an email to eetvsupport@bt.com with your account number & the email address that should be linked to NOW subscriptions so we can help checking this for you?