topic Re: TV Handset in TV

TV Handset

MHENRY39 — Wed, 16 Apr 2025 09:38:18 GMT

When we were switched over to EE the Engineer provided us with a new handset for the TV and we had to return the existing one - which we did. NOW this new handset takes ages to turn the TV ON - but even worse having (we hope) turned the TV off before retiring for the night the TV oftenvswitches itself back on in the small hours causing waste of electricity and annoyance. Now - when one tries to get some assistance itvseems impossible to speak direct with EE. Very POOR!

Re: TV Handset

DJW-20 — Wed, 16 Apr 2025 11:23:45 GMT

Hello and welcome to the community!

Firstly, it might be better in the EE home section, instead of the mobile section so that more people can help you.

Just to confirm, this is about the remote turning the TV on itself, rather than the box? There can be issues with TV's turning on as all of them are made differently but usually it's a matter of configuring it properly.

It's definitely possible to reach EE, give them a call on 150 from an EE mobile/landline or 0800 956 6000 from any other mobile.

Re: TV Handset

MHENRY39 — Wed, 16 Apr 2025 18:24:56 GMT

I posted to the effect that ee had in effect confiscated my TV Handset
which I had to send back and that the one they have given me fails -on
occasion - to turn the TV off as it switches itself on in the middle of the
night!
I can't get any proper help but instead ee have the impertinence to expect
me to approach other customeers for advice!!
What a total cheek! I would have expected a proper answewr or indeed a
visit from the ee employee who "confiscated" my original handset WHICH WAS
WORKING PERFECTLY WELL!

Michael Perkins

Re: TV Handset

Chris_B — Wed, 16 Apr 2025 18:57:57 GMT

@MHENRY39 Can’t help but laugh at this.

“the TV oftenvswitches itself back on in the small hours causing waste of electricity and annoyance”

You do known that standby is also wasting electricity. Kill the power at the plug and it solves two problems. It’s around £12 per year on standby. Yes it’s not much but when does not much per year add to a lot over the years. And that’s just the TV at around £12 not the box that’s also on standby.

it costs around this per year to run a TV

40-inch TV: Approximately £21.46 per year.
50-inch TV: Approximately £23.61 per year.
55-inch TV: Approximately £27.03 per year.
65-inch TV: Approximately £32.38 per year.

and that’s without standby, it’s now starting to add up.

Re: TV Handset

DJW-20 — Wed, 16 Apr 2025 19:08:12 GMT

Yep. My setup on standby racks up a bill of £120! Granted I have a niche setup but as you said, it does add up!