topic Re: Subscription in TV

Subscription

Adss1 — Tue, 29 Oct 2024 15:51:16 GMT

Keeps coming up with btp 15005 and tryed to get to talk to someone on the live chat but can't find the live chat

Re: Subscription

Adss1 — Tue, 29 Oct 2024 18:37:02 GMT

Hey am trying to find live chat but can not find it in my ee app can't find any where that says message us

Re: Subscription

Alex_H — Tue, 29 Oct 2024 18:45:46 GMT

Hi @Adss1,

Welcome to the EE Community

Is this an error on your TV box? Has the TV box been rebooted? Which subscription is it you are having an issue with?

Alex

Re: Subscription

KA678 — Sat, 12 Apr 2025 14:25:55 GMT

Error code BTP-15005 is coming up when I try to get onto EE tv

Re: Subscription

Christopher_G — Sun, 13 Apr 2025 07:16:34 GMT

Hi @KA678

Welcome to the community.

Have you tried restarting your TV box and router? It may also be worth checking to make sure it's on the latest software.

Just go to Settings > Software Information.

Chris