topic Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ? in TV

I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

HOWIE63 — Fri, 11 Apr 2025 14:42:25 GMT

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

Peter_W — Fri, 11 Apr 2025 16:53:56 GMT

Hey @HOWIE63.

Welcome to the EE Community 😊

When you select the Inclusive Extra, you should receive a text with a link to activate this alongside your Apple ID.

Once you've sorted this, you can log in to Apple TV+ on any compatible device!

Peter

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

HOWIE63 — Fri, 11 Apr 2025 17:15:04 GMT

It is included as my Inclusive Extra but I have never received a text to activate.

What options do I have?

Can I change to another option and then recharge back and then would I then receive a text for activation or better to go to.an EE shop?

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

Peter_W — Fri, 11 Apr 2025 17:31:40 GMT

@HOWIE63 I wouldn't recommend that just yet; can you please try heading over to tv.apple.com/gb/carrier, and let me know if this works?

Peter

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

HOWIE63 — Fri, 11 Apr 2025 17:48:55 GMT

I tried what you said but it says that this phone number could not be
verified for this subscription.

What do you suggest now?

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

Peter_W — Fri, 11 Apr 2025 17:53:33 GMT

@HOWIE63 Can you please make sure you're trying to connect to this page over mobile data rather than WiFi?
It verifies via your EE connection so often doesn't work on WiFi.

Peter

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

HOWIE63 — Fri, 11 Apr 2025 17:59:15 GMT

Tried that and it still says the same message that the phone number could not be verified for this subscription

Re: I have Apple TV+ as an inclusive extra how do i connect to Apple TV+ on my TV ?

Peter_W — Fri, 11 Apr 2025 18:02:41 GMT

In that case I think it'd be best to get the subscription checked out at our end, @HOWIE63.

You can find all the details you need on how to reach out to our customer care team here:

Peter