topic Re: Watch recordings on the EE TV mini Box in TV

Watch recordings on the EE TV mini Box

Stu1408 — Mon, 10 Feb 2025 17:31:41 GMT

Moving across from BT to EE for TV based upon the assurance of customer services that you can now watch recordings from the EE TV Box Pro on a Mini box in another room... can this be done now ? All the posts in the community still say that it is not possible... has anyone done it and can share how to set it up ?

Thanks

Re: Watch recordings on the EE TV mini Box

XRaySpeX — Mon, 10 Feb 2025 17:38:55 GMT

The EE TV Box Mini is only for streaming from EE TV, not for playing recordings from the EE TV Box Pro.

Re: Watch recordings on the EE TV mini Box

Midnight_Voice — Mon, 10 Feb 2025 17:48:48 GMT

@Stu1408

Like Humphrey Bogart going to Casablanca for the waters, you were misinformed 😢

Re: Watch recordings on the EE TV mini Box

Stu1408 — Mon, 10 Feb 2025 17:49:13 GMT

So customer services are not correct!!!

Re: Watch recordings on the EE TV mini Box

Midnight_Voice — Mon, 10 Feb 2025 17:51:01 GMT

@Stu1408

Alas, not always, But EETV will not hold you to any contract signed on the basis of what you were incorrectly told.

Re: Watch recordings on the EE TV mini Box

Cardiffjamesh — Mon, 07 Apr 2025 20:35:37 GMT

I’m fuming the pro box just got delivered today after a month w8ing only to find out the mrs can’t watch the recordings on a mini box the bloke told me there all lies

1) no lol it’s on box’s apparently there is

2) iv asked for the mini box to watch recordings like old sky only to find out a 1990 calculators have mor processing power than the mini box’s dam things just freeze

iv definitely been miss sold only thing is that the delivery of the pro box I’m now 20 days into my contract and wife is fuming god help whoever picks up the phone tomorrow this junk is going first class return to sender we going back to sky with tale between out legs lol

Re: Watch recordings on the EE TV mini Box

Cardiffjamesh — Mon, 07 Apr 2025 20:38:57 GMT

I hope not 20 days into to contract and regret moving from sky hope I can go back so the mrs can watch recordings in bedroom

Re: Watch recordings on the EE TV mini Box

Cardiffjamesh — Mon, 07 Apr 2025 22:31:52 GMT

OMG mini just froze again wife only changed channel

not fit for purpose

Re: Watch recordings on the EE TV mini Box

Christopher_G — Tue, 08 Apr 2025 12:42:35 GMT

Hi @Cardiffjamesh

It may be worth having a chat with our customer support team about this. They'll do their best to help you get a stead connection and discuss the original call with you.

Chris

Re: Watch recordings on the EE TV mini Box

Cardiffjamesh — Tue, 08 Apr 2025 13:06:23 GMT

Thanks for getting in touch with us.

We're looking into your complaint, and we'll get back to you as soon as we can. Your reference number is VOL013-938839004671.

Find out more about our complaints process.

i’m in double digits of complaint now three weeks 4 to do with being overcharged five had to do with device not getting delivered and then constantly cancelling 1 is to do it with box constantly freezing now this one have I broken any record? This sold within three weeks, I have after leave before that she asked me for some extra time to sort things out. I should’ve never listened to her

Re: Watch recordings on the EE TV mini Box

Cardiffjamesh — Tue, 08 Apr 2025 13:07:01 GMT

I was even told that there is no limit on devices you can add. The guy just told me whatever I wanted to hear to sign up

Re: Watch recordings on the EE TV mini Box

Cardiffjamesh — Tue, 08 Apr 2025 13:59:08 GMT

honestly why do customers have to go this far

Re: Formal Complaint Regarding Delayed Delivery of Equipment and Cooling-Off Period

I am writing to formally raise a complaint regarding the delayed delivery of my EE TV equipment, which was due to arrive on and go live 18/3/25 that was the go live but was not delivered until 7/4/25, due to issues within your delivery schedule please see all the complaints This delay has caused significant inconvenience and has impacted my ability to make a fully informed decision within the statutory cooling-off period.

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, I am entitled to a 14-day cooling-off period beginning from the later of: the date the contract is entered into, the date the services begin, or the date of delivery of any goods related to the service. Therefore, I assert that my cooling-off period should begin from the actual delivery date of the equipment.

Should this matter not be resolved satisfactorily and my statutory rights not upheld, I will have no choice but to escalate this issue to Ofcom, the communications regulator, and, if necessary, to pursue resolution through the appropriate Alternative Dispute Resolution (ADR) scheme. I trust that EE, as a regulated provider, will act in accordance with both its legal obligations and its internal code of practice.

Please confirm, in writing, that the cooling-off period has been adjusted accordingly to reflect the date of delivery. I request a formal response within 14 days of this letter.

Yours faithfully,

James horton

Re: Watch recordings on the EE TV mini Box

Christopher_G — Tue, 08 Apr 2025 15:05:38 GMT

You've done the right thing in opening a complaint, @Cardiffjamesh. The complaints team will look into it and contact you directly and it will all be logged against your account and run through the relevant processes.

Is that last message you posted a copy of an email you sent our complaints team?

Chris