topic Re: EE TV Box Pro losing connection to Remote in TV

EE TV Box Pro losing connection to Remote

Neil5459 — Sat, 05 Apr 2025 09:07:02 GMT

Hello

I have an EE TV Box Pro which generally works very well.

However about once every 2 weeks for no apparent reason, the box stops responding to the remote. The blue indicator lights, but nothing happens. Trying the remote re- pairing methods of 9 plus Home and 7 plus Home have no effect.

The only remedy is to remove the power supply, then replace it to force a reboot, after which all is fine till next time it happens.

Is this a known issue, and are there any fixes?

Thank you

Re: EE TV Box Pro losing connection to Remote

Midnight_Voice — Sat, 05 Apr 2025 17:06:40 GMT

@Neil5459

Sounds like the Box is faulty; best get on to EETV to see what can be done.

Re: EE TV Box Pro losing connection to Remote

Neil5459 — Thu, 17 Apr 2025 19:27:58 GMT

Sorry for the late acknowledgement of your reply.

I think you are right, and the box is faulty. Now I am seeing quite a lot of tearing and pixelation on recorded programmes. Looks like a poor signal but the actual aerial signal is good.

Time to replace the bix i think!