topic Re: how can i get sub titles withh ee television in TV

how can i get sub titles withh ee television

bill212 — Tue, 17 Dec 2024 07:17:00 GMT

how can i or is subtitles not posible on ee

Re: how can i get sub titles withh ee television

Michael_D — Tue, 17 Dec 2024 10:36:57 GMT

Hi @bill212

Thanks for coming to the community.

You can switch on subtitles on EE TV. Which box are you using?

Michael

Re: how can i get sub titles withh ee television

Midnight_Voice — Tue, 17 Dec 2024 22:26:02 GMT

@bill212

https://www.bt.com/help/tv/turning-on-subtitles-on-your-bt-tv-box

Also applies ro EE boxes. This works for channels on the EPG, but how you get subtitles on apps varies. Generally, pause the programme, and navigate to a little speech bubble on the right just above the progress bar, where you can set them.

The bos is on the right rather than the left because it is well-known that users do not want to set subtitles until the programme is almost over. (At least, that’s what I glean from where they put it 😛)

The BBC iPlayer, in one of the worst bits of UI coding I have ever seen, says SUBTITLES ON or SUBTITLES OFF. This means’s the exact opposite of what it says,.

Re: how can i get sub titles withh ee television

zulu17 — Wed, 18 Dec 2024 00:11:14 GMT

Interesting @Midnight_Voice the Youview Accessibility policy states

Audio Description and subtitles buttons on all YouView remote controls

so in reducing the number buttons on the Box Pro remote they have deviated from that policy.

So whilst you can still toggle between subtitles on and off with a few remote presses if you were not familiar with how to do it you would be none the wiser from simply picking up remote..

Re: how can i get sub titles withh ee television

Midnight_Voice — Wed, 18 Dec 2024 07:48:29 GMT

@zulu17

Correct. No doubt that is what led @bill212 to ask about them here.

Re: how can i get sub titles withh ee television

Midnight_Voice — Wed, 18 Dec 2024 15:04:06 GMT

@zulu17

SUB always shared a button with DEL, which I thought would be a recipe for disaster, but in fact wasn’t. And AD shared with the UPSHIFT ⬆️. The third migrated button on the Box remotes, Zoom, had its own unique button on the curvy remote, and I don’t think I ever used it,

But yes, the Box remotes have gone a long way forward in most respects, but certainly backwards in one or two others.

Re: how can i get sub titles withh ee television

tis30 — Thu, 27 Mar 2025 09:13:38 GMT

Hello all and these replies are very helpful.

I have just switched from Sky to EETV and have TV box pro. I am not sure if anyone can help?

I am watching the GBN app and I cannot get subtitles. Tried the 3 lines button and pausing but says unable to pause live. It just means I go to Freeview. Why on earth are not all freeview channels available anyway.

I cannot use the remote to switch off the TV so have to use 2 remotes. Ok that I can live with that but it is annoying. I tried the Home 9 I saw elsewhere but that does not work.

Sorry I don't mean to rant as I do like ti so far, but I can see there are experts on here who might be able to guide me.

Thanks all.

Re: how can i get sub titles withh ee television

Peter_W — Thu, 27 Mar 2025 11:24:22 GMT

Hi @tis30.

Welcome to the EE Community.
We don't offer GB News via IP mode at the moment, so in order to watch this you would either need an aerial connection or to use the app.

The features included within the app would be selected by GB News directly, and I can see a support option in there, so if they don't currently include the option for subtitles then this is definitely something worth raising with them directly.

Peter

Re: how can i get sub titles withh ee television

tis30 — Thu, 27 Mar 2025 16:25:39 GMT

Many thanks Peter.

Yes I am moving the source from HDMI and using freeview via the aerial in the building for this channel. I can get around it. I just find it odd that EETV does not have all Freeview channels. Anyway, I have a workaround and it is OK. Thanks again.

Re: how can i get sub titles withh ee television

Midnight_Voice — Fri, 28 Mar 2025 14:59:30 GMT

@tis30

GBN don’t seem to have subtitles anywhere live; not on their Freeview channel, nor on their app, at least, not on the EETV app.

Except that on my FireStick, GB News Home/Latest Catch Up has programmes which (when they’re not giving you ‘Invalid UVID’) have a CC option on the controls that appear when you Pause, and this gives you subtitles.

This is not an option that the EETV app provides, and perhaps we should wonder why not.

Anyway, EETV, on a properly set up Box Pro in Aerial Mode with a working TV aerial, can be found on Channel 236. This is on mux Arqiva B which covers 96% of UK households.

If you think you are using a Box Pro with an aerial, then I would surmise that you aren’t; that you set up the box in IP Mode, and later just plugged an aerial in. Which won’t make it switch modes; you have to Factory Reset it to do that.

So watch any recordings you have made and not yet watched, as you are going to lose them, Factory Reset it, retune it, and see if GB News now shows up on 236 for you.

Re: how can i get sub titles withh ee television

Midnight_Voice — Fri, 28 Mar 2025 15:13:18 GMT

@tis30

Home 9 needs following up with Home 7:-

https://ee.co.uk/help/tv-sport/fix-problem/reset-your-ee-tv-remote-control

The starting point for any further examination of this problem must be the make and full model number of the offending TV.

Re: how can i get sub titles withh ee television

tis30 — Fri, 28 Mar 2025 17:31:04 GMT

Many thanks Midnight voice.

I live in an apartment block so the aerial we have here is communal of course.

I used to be with Sky on their streaming puck and we get all freeview channels via the aerial in place and that works fine. I change the source from HDMI to Freeview and GB News has subtitles, no issues and always has had.

I was with Sky and did not need to go to freeview and again, that had subtitles. But I can do that, it just seems odd why.

I might not be comparing apples with apples and that is not my point. My main point is why on earth does EETV not have all freeview channels anyway but it does not, so end to that. Sky did. They have also had it for 2 years.

There are a few Freeview channels that do not appear as well.

https://www.advanced-television.com/2023/02/16/ai-media-launches-live-subtitling-with-gb-news/

I am not technical enough so I would rather leave the factory reset to another day. I have rued the day I ever did that on my laptop. It is for the brave and last resort.

Your expertise I really appreciate and am glad I found this forum to get such positive feedback from you and others.

Re: how can i get sub titles withh ee television

zulu17 — Fri, 28 Mar 2025 22:55:20 GMT

@tis30 @Midnight_Voice

I believe that if you use the YouTube app (available on the Box Pro) and go to GBNews channel subtitles seem to be available on its catchup content but not on the (current) live broadcast.

Re: how can i get sub titles withh ee television

Midnight_Voice — Sat, 29 Mar 2025 19:19:04 GMT

@tis30

I am now seeing subtitles on the GB News Freeview channel, on a more modern set than I first tried.

i still don’t see them universally on the GB News app on this TV though, nor on the app on the EETV Box Pro.

Re: how can i get sub titles withh ee television

tis30 — Mon, 31 Mar 2025 09:02:52 GMT

Yes indeed Freeview carries subtitles no problem and has done for so long.

The app on EETV does not show these anywhere. On Sky, I presume they feed Freeview directly, as they were there, indeed every freeview channel is on there and I don't need to go to my aerial view. I don't know, I am not technical enough on that.

Anyway, to me, it is an EETV negative as there are other Freeview channels that are not showing also e.g. Talking Pictures, Dave and so on but I can get them leaving EETV and going to my aerial connection and watching them on Freeview.

It is odd and I must say, deeply frustrating. I feel why do I have EETV if I am going to NOW, Freeview and the various apps anyway.

I am a newbie and havent been 2 weeks yet, but the more I think about this, it will probably mean I will leave EETV and just use Freeview and apps in the future. Broadband is great, the TV choice at the basic level is so deficient.

Thanks again for all your advice. I really appreciate it.

Re: how can i get sub titles withh ee television

tis30 — Mon, 31 Mar 2025 09:03:19 GMT

Thank you, indeed.

Re: how can i get sub titles withh ee television

tis30 — Mon, 31 Mar 2025 12:28:37 GMT

An update, and problem solved.

I went to the local EE shop that set me all up on this EE journey and they gave me a number to call.

A long story short, the aerial connection was to the TV and not the EE Box. So I now have all freeview channels direct on my EE box and with subtitles as before. Was missing Talking Pictures too and so I have no need to go back and forth.

As I said, I am not technical enough to know but was talked through it all, We are happy once again.

Thanks so much for all the help and advice.

Re: how can i get sub titles withh ee television

Leanne_T — Mon, 31 Mar 2025 14:48:23 GMT

Hi there @tis30

Thanks for coming back to us and letting us know.

Glad this is now sorted for you.

Leanne 🙂

Re: how can i get sub titles withh ee television

Midnight_Voice — Tue, 01 Apr 2025 08:09:32 GMT

@tis30

Ah, that explains a lot!

You are probably OK now anyway, but you will find you no longer get channels on your TV.

if you want them still, you can get a wire (TV coax, male to female) and connect it from the Box Pro, Aerial Out, to the TV, Aerial In, which will relay the broadcast signal to the TV as well, and then you can watch live TV on either.

Re: how can i get sub titles withh ee television

tis30 — Tue, 01 Apr 2025 16:04:33 GMT

Yes indeed and all is working as I had with Sky so I am not missing out on anything.

Yes I hear you MV, but to be honest that is beyond me and for another time.

Thanks for all your advice, it is much appreciated.