topic Re: Busiest Home 1.6Gb with BT TV Package in TV

Busiest Home 1.6Gb with BT TV Package

connector99 — Thu, 25 Apr 2024 16:19:06 GMT

Just tried to order Busiest Home Broadband, with BT TV, but was told that the system cannot support ordering the two together - anyone else verify this? You can order Busiest Home as broadband only, or order BT TV and a lower broadband package but with no guarantee it can be upgraded in future. Anyone else had this?

Re: Busiest Home 1.6Gb with BT TV Package

DarrenDev — Thu, 25 Apr 2024 16:43:16 GMT

That is correct I'm afraid - it's not currently possible to order TV on the 1.6Gbps package as they're on different systems that aren't currently compatible. We're working on it - we hope to offer it later this year.

Re: Busiest Home 1.6Gb with BT TV Package

connector99 — Fri, 26 Apr 2024 07:53:27 GMT

Sounds like you launched the product too early. It's marketed literally for busiest homes, with families, kids etc, but you don't expect those families to need TV?! Seriously?

Re: Busiest Home 1.6Gb with BT TV Package

DarrenDev — Fri, 26 Apr 2024 08:44:19 GMT

Those who want EE TV can take a lower speed for now. Those who just want the fastest broadband can benefit from the new service for a few months. Launching later would just have prevented those customers from benefiting for no reason. 🤷🏻

Re: Busiest Home 1.6Gb with BT TV Package

connector99 — Fri, 26 Apr 2024 11:34:46 GMT

That isn't true. I was told by EE that if I took a 900Mb service with TV now, there may not be a path to upgrade to 1.6Gb in the future, which sounds crazy, but that's what is being said.

Re: Busiest Home 1.6Gb with BT TV Package

DarrenDev — Fri, 26 Apr 2024 12:15:10 GMT

Sorry that you've been misled - you will be able to upgrade at a later date. We will have options for all account types from all previous services to update to the new services.

Re: Busiest Home 1.6Gb with BT TV Package

connector99 — Fri, 26 Apr 2024 12:23:36 GMT

Ok, without a estimated timescale, it's better to wait. Later Date could be tomorrow or next year.

Re: Busiest Home 1.6Gb with BT TV Package

Brugie58 — Sat, 27 Apr 2024 10:18:25 GMT

Darren

I assume that you can still use the 1.6Gb package with SKY TV

I have not tested it yet though, as since my switch from SKY FTTP to your 1.6Gb on the 16th has resulted in no service so far

The swop to the 2.5Gb ONT has been a disaster putting it mildly

Re: Busiest Home 1.6Gb with BT TV Package

Deadlyhifi — Mon, 17 Jun 2024 05:50:45 GMT

It’s incredibly disappointing that this is the case. What makes matters worse is that I keep being sent offers to take up EETV from EE, only to be told I cannot have it.

im about to sign up to sky for another long period - when really I’d like very much to try EETV.

id love to understand what is incompatible about it too. Different systems being what? The ordering system or something else.

happy with the speeds of busiest home fibre but a shame we can’t leverage that with TV streaming.

Re: Busiest Home 1.6Gb with BT TV Package

DarrenDev — Mon, 17 Jun 2024 07:20:12 GMT

The incompatibility is with the ordering system @Deadlyhifi - the fastest broadband packages only exist on the new ordering system, but TV isn't currently available on it.

Re: Busiest Home 1.6Gb with BT TV Package

Deadlyhifi — Mon, 17 Jun 2024 09:52:30 GMT

Ok. That’s interesting and feels like something that could be solved quickly. An ETA would be brilliant - or even a work around - so that customers like me avoid locking in to a multi year deal with someone else.

Re: Busiest Home 1.6Gb with BT TV Package

KJCook — Tue, 18 Jun 2024 15:24:07 GMT

@DarrenDev More than 6 months after launch the ordering systems are incompatible and some of us still can't enjoy the full 1.6Gb service because WiFi Controls still don't work! I'm curious whether EE have their own IT team or outsource their systems? Either way, I have to say that your systems engineering is appalling. I worked in IT for 25 years and would have been embarrassed if any problem took 6 months to resolve.

Re: Busiest Home 1.6Gb with BT TV Package

Fuseonic — Tue, 18 Jun 2024 23:36:54 GMT

Yeah its embarrassing the fact that after all this time they still are unable to at least catch the errors that are clearly getting raised in the background and show a better message than a technical error has occurred along with a phone number. They can't even work out the fact I am a legacy EE broadband customer to not show me adverts in My EE for the £10 unlimited sims I can't get as I'm not on new EE.

Re: Busiest Home 1.6Gb with BT TV Package

kp95 — Thu, 15 Aug 2024 16:20:46 GMT

Hi Darren,

Any news of this arriving soon? My contract with Virgin expires 2nd October but would ideally like to upgrade to 1.6gbps with TV and take advantage of the switching fee's being covered by EE.

If its coming soon I can hold off till September/October to order a 1.6gbps with TV bundle but if not I may just order and switch now. Would hate not to be able to upgrade speeds in the future though and be stuck with 900mbps

Re: Busiest Home 1.6Gb with BT TV Package

Deadlyhifi — Sun, 08 Sep 2024 08:21:22 GMT

Any updates. Or still are we unable to order?

Re: Busiest Home 1.6Gb with BT TV Package

DarrenDev — Sun, 08 Sep 2024 08:25:25 GMT

No updates. No expectations can currently be set.

Re: Busiest Home 1.6Gb with BT TV Package

Deadlyhifi — Sun, 08 Sep 2024 08:28:59 GMT

Thanks Darren.

Re: Busiest Home 1.6Gb with BT TV Package

Verk — Sat, 21 Sep 2024 20:08:04 GMT

Im in the same situation really.

I want to migrate from BT to EE to get the Busiest Home Bundle but even though its available in my area I can't currently go on that package as I have BT/EE TV and switching from BT to EE on a 900mbps package and paying the add on fee for the Wifi 7 router in the hopes the issues preventing ordering if you have a landline or TV get resolved quickly would make it cost a fair bit more than i'm currently paying

Hopefully it wont take too much longer for whatever is preventing TV or DV on the package to be resolved

Re: Busiest Home 1.6Gb with BT TV Package

Aardvark69 — Mon, 30 Sep 2024 19:42:26 GMT

Hi DarrenDev

Would this also apply re the Hybrid connect, as I cannot find any information about this being an option? As without this as an option, plus the the Digital Home Phone, as it stands is not a viable upgrade to the 1.6gb service at this point in time!

Re: Busiest Home 1.6Gb with BT TV Package

Chris5626 — Sat, 05 Oct 2024 11:02:55 GMT

Thanks to OP for asking this question. Was just looking at this as an option myself. Would have signed up if this had been an option.

Obviously I don't know what's going on in the background but from a customer perspective this just seems crazy. Surely when EE launched the new ordering system someone, somewhere would have been expected to look at how they would onboard legacy and new products to the new system?