topic Re: Tv and tnt package in TV

Tv and tnt package

Campbell72 — Tue, 25 Mar 2025 11:17:35 GMT

Hi I ordered a TV with tnt package on the 22nd march. I have received no info on delivery, my order page says it would be delivered in 48hrs by parcel force but I've had no notification that it has been shipped or email from parcel force. Getting a bit worried about the lack of communication from ee about this order, please help.

Re: Tv and tnt package

Schockwave — Tue, 25 Mar 2025 12:10:57 GMT

Hello @Campbell72 ,

Welcome to the community,

Have you checked your junk/spam folder?

Re: Tv and tnt package

Campbell72 — Tue, 25 Mar 2025 12:27:56 GMT

Hi yes I've been checking my spam folder, even tried calling 150 but no joy. The update on the order page has not changed since I placed the order on the 22nd March.

Re: Tv and tnt package

Leanne_T — Tue, 25 Mar 2025 14:30:33 GMT

Hi there @Campbell72

Thanks for coming to the community 🙂

Please try calling us again on 150 and the team will get the order looked into and give you an update on when your order will be dispatched.

Thanks.

Leanne.