topic Re: discovery+Premium?TNT in TV

discovery+Premium?TNT

SirJasper — Tue, 18 Mar 2025 16:25:13 GMT

Good Afternoon,

Having just transferred from BT I seemed to have lost my subscription to Discovery+/TNT, a service that is already paid for. (Probably my fault).

However, all and repeated attempts to re-activate have ended in total failure with the message "We've had a problem.....Please try again.... etc Why isn't this working???

Very frustrating and I would like this service restored to me certainly before next Champion League football matches.

Any positive help welcome. Many thanks.

Re: discovery+Premium?TNT

Ali_A — Wed, 19 Mar 2025 14:11:22 GMT

Hi @SirJasper

Welcome to the Community.

Do you have Discovery+ as part of an EETV package?

If so was it through Activate Discovery+ page you tried to re-activate the service?

Ali

Re: discovery+Premium?TNT

SirJasper — Fri, 21 Mar 2025 08:43:46 GMT

Thanks very much for response, i did reoly but that seems to have disappeared somewhwere.

I had Discovery+/TNT as part of my BT package which is currently paid up until 6th April.

Transferring to EE I just wanted the Broadband and attempted to reactivate Discovery+/TNT through that. I did not want the TV and elected not to have it.

To date all efforts have totally failed and I'm without a service I have paid for.

Thanks. Philip C.

Re: discovery+Premium?TNT

Christopher_G — Fri, 21 Mar 2025 12:16:01 GMT

Hi @SirJasper

Have you spoken with our Technical Support team? They should be able to check everything from our side to make sure your accounts are linked correctly and get it working for you.

Chris

Re: discovery+Premium?TNT

SirJasper — Mon, 24 Mar 2025 20:15:26 GMT

Hi Chris,

Problem finally fully resolved after speaking with a charming young lady named Bev.

Web site links need to be fixed though.

Re: discovery+Premium?TNT

Katie_B — Tue, 25 Mar 2025 08:06:58 GMT

Thanks so much for letting us know @SirJasper.

I will flag this with the relevant team.

Katie