topic Re: Yvm302 in TV

Yvm302

davegeo1 — Tue, 18 Mar 2025 22:20:20 GMT

Keep getting YVM302 error message. Do EE take no responsibility for the aerial not working?

Re: Yvm302

Chris_B — Wed, 19 Mar 2025 08:26:44 GMT

@davegeo1 if it’s your aerial that’s given you a problem then no EE don’t take responsibility for your aerial. If it’s the box that has the issue then yes they will.

Re: Yvm302

Chris_B — Wed, 19 Mar 2025 19:07:54 GMT

@davegeo1

error code YVM302, YVM305

Follow these steps to try and fix these YVM errors:

For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box
Now scan for channels. To do this, press the Home (or YouView) button, then go to Settings > TV Channels > Retune Channels and press OK
All your channel information should now be available
If you're having TV reception quality issues and you need a TV aerial, we recommend that you have your aerial installed by a professional. BT have teamed up with TSG, an aerial specialist, who offer aerial installation for £60. TSG can be contacted between 9am to 5pm, Monday to Friday, on 0844 247 0024

Re: Yvm302

zulu17 — Wed, 19 Mar 2025 23:49:32 GMT

I think the TSG aerial installation service may be restricted to BT broadband EETV customers as I don't see the service listed as an option on EE. This is I think because EE range of boxes can or do receive freetoair channels in Ipmode.

Re: Yvm302

Midnight_Voice — Thu, 20 Mar 2025 14:17:32 GMT

@zulu17

Does not compute. IP Mode is not a substitute for a non-working aerial connection, and EETV would get short shrift if they suggested to me that it was.

It may well be, though, that EE and TSG never came to an agreement, or this service was something EE never wanted to continue.

But that’s a phone number for TSG, and anyone can ring it, and at least see if they can get the £60 offer, even though they are with EE.

Re: Yvm302

zulu17 — Thu, 20 Mar 2025 15:23:33 GMT

@Midnight_Voice Actually the BT aerial installation offer is priced at £30 details as shown in current tariff guides (images may need approval before being viewable) but not appearing available in EE’s . Also there was a discussion last year

https://community.bt.com/t5/EE-TV-YouView/Ee-tv-aerial-installation/td-p/2340391

where EE were advising customers that subsidised aerial installations were not being provided.

BT tariff guide March 2025EE tariff guide March 2025

Re: Yvm302

Midnight_Voice — Sun, 23 Mar 2025 09:04:42 GMT

@zulu17

Thanks for that. Yes, if BT charge £30, that’s subsidised, and it may be a simple commercial decision by EE not to follow suit. I still imagine that if you are with EE and you ring TSG about an aerial installation, they will talk to you.

On a separate note, those Set-Top Box Terms now say ‘pay for’ which I think could lead people to argue that this means you gain ownership, not previously the case.

Re: Yvm302

zulu17 — Sun, 23 Mar 2025 10:47:23 GMT

@Midnight_Voice

I would have thought that any call made direct to TSG or any other aerial installers and any orders for aerials made would be a direct contract with that supplier and not involve EE.

BT have TV Aerial installation as one of their Value Added Services whereby I would expect based upon reading the terms and conditions that it is ordered via BT CS and a charge for the standard product included with your BT bill , anything outside of the standard product included would be a separate contract with TSG.

EE representatives should be able to clarify what the EE position is.