topic Re: Netfix in TV

Netfix

Don69 — Tue, 18 Mar 2025 20:18:12 GMT

Is it just me or is there anyone else struggling to watch Netflix? Every time I try to watch it, it opens then stops within seconds blaming a streaming device that needs unplugging.
I’ve tried the EE help tab to check my internet speed etc and even that’s not working.
Getting fed up of the need to keep unplugging my tv and top box and rebooting…

Re: Netfix

DarrenW-Tech — Tue, 18 Mar 2025 20:50:16 GMT

Hey, welcome to the community and I'm sorry to hear you're having problems.

Can you be a little more specific on the problem you're having?

Are you getting the error E123 or 3-5006 with a message to say your account is being used on too many devices?

Check this link from Netflix: https://help.netflix.com/en/node/100265

Re: Netfix

Don69 — Thu, 20 Mar 2025 19:28:19 GMT

I’m definitely not using more devices than I pay for. Didn’t know if it was my fire stick clashing so I unplugged that and it’s still coming up with error code tvq-pb-101 (5.2.102)

Re: Netfix

Lesley_W — Sat, 22 Mar 2025 14:57:12 GMT

Hi @Don69

Have a look here and see if this sheds any light on it Netflix Error tvq-pb-101 (5.2.102) | Netflix Help Center

It has steps depending on the device you are using me know how you get on.

Lesley