topic Re: Discovery + premium in TV

Discovery + premium

Eptonsal — Sat, 22 Feb 2025 16:07:53 GMT

I have the full works tv package with ee tv. I am able to watch discovery+ but I am unable to watch any premium content ie premiere football.
Please could someone assist me?

Re: Discovery + premium

DarrenW-Tech — Sat, 22 Feb 2025 16:33:57 GMT

Hey, welcome to the EE community forum!

I can see a problem on our side so I'm sorry about that, we will fix it for you and post back here once done.

Re: Discovery + premium

DarrenW-Tech — Sat, 22 Feb 2025 17:24:26 GMT

Hey, this should be fixed now 🥳

Re: Discovery + premium

Eptonsal — Sat, 22 Feb 2025 22:21:03 GMT

Thank you Darren. I can now watch it on my tv. However I am unable to get it on my iPad or iPhone. Is this correct?

Re: Discovery + premium

DarrenW-Tech — Sun, 23 Feb 2025 08:37:00 GMT

Make sure you’re logged in to the right account on your mobile/iPad.

A common problem we encounter where you’ve created multiple discovery+ accounts.

As long as you’re in the right account it should be working, evidenced by the fact it is now working on your TV.
Hope this helps your further.

Re: Discovery + premium

Eptonsal — Sun, 23 Feb 2025 10:52:14 GMT

Thank you you were correct and it is sorted now.
Thanks again for all your help

Re: Discovery + premium

JakeD1 — Mon, 17 Mar 2025 20:57:00 GMT

Hi I have a similar problem I activated my discovery + account through the ee app and it has come back as basic but I have tnt sport and it should be premium can you help

Re: Discovery + premium

Peter_W — Tue, 18 Mar 2025 09:51:52 GMT

Hey @JakeD1.

Welcome to the EE Community 😊

Was the email address you used for Discovery+ the same as the one you use to log in to the EE app?

Which TV package is it you went for, too?
Peter

Re: Discovery + premium

JakeD1 — Tue, 18 Mar 2025 09:56:11 GMT

Hi yes it is the same

tv and tnt sport which tells me it should have discovery plus premium on the ee app but hasn’t gone to discovery+ app

Re: Discovery + premium

Peter_W — Tue, 18 Mar 2025 10:13:43 GMT

Cheers @JakeD1, are you able to watch the sport channels without issue via your TV?
It's definitely worth checking to make sure you don't have any alternative logins like @DarrenW-Tech suggested too.

Peter

Re: Discovery + premium

JakeD1 — Tue, 18 Mar 2025 10:19:26 GMT

yes I can watch sport on the tv and in the tv app

just checked again it shows discovery + premium on the EE online account but my app has reverted to basic and discovery + is on basic all apps and online have same email

there is also a new activation tab on app press it it takes me to online and it say’s activated but apps still the same

Re: Discovery + premium

Peter_W — Tue, 18 Mar 2025 10:27:32 GMT

Whilst this is going to sound really simple @JakeD1, have you tried logging out of the Discovery+ app and logging back in?

It may just take a bit of time for this to update.

Peter

Re: Discovery + premium

JakeD1 — Tue, 18 Mar 2025 11:21:44 GMT

Hi yes I have

I have also deleted both apps and re downloaded them still the same I have taken pics for info

first pic online second is app third is discovery +

Re: Discovery + premium

Peter_W — Tue, 18 Mar 2025 14:57:23 GMT

Thanks @JakeD1.

It's particularly odd that it's showing differently between the app and browser versions of your account, so I think it's best to get this double checked with our customer care team.

They'll be able to get everything brought up at our end, and make sure things are all set up as they should be.

Peter

Re: Discovery + premium

JakeD1 — Thu, 20 Mar 2025 10:01:07 GMT

is there any word on when this is getting sorted as not heard anything back yet.

Re: Discovery + premium

Michael_D — Thu, 20 Mar 2025 11:52:00 GMT

Hi @JakeD1

Did you give our customer service guides a call as @Peter_W suggested, for them to have a look at how it is set up on your account?

Michael

Re: Discovery + premium

JakeD1 — Thu, 20 Mar 2025 12:45:56 GMT

Hi there was no mention of me calling them but I will

Re: Discovery + premium

Michael_D — Thu, 20 Mar 2025 13:05:36 GMT

They'll be the best people to speak to @JakeD1 as we don't have access to your account details here.

Keep us posted with how you get on.

Michael

Re: Discovery + premium

smc14 — Thu, 03 Apr 2025 21:07:03 GMT

@JakeD1 wrote:
Hi there was no mention of me calling them but I will

Did you get it sorted yet ? If so, how?

Re: Discovery + premium

JakeD1 — Thu, 03 Apr 2025 21:26:37 GMT

yes I got it sorted. Had to call and they de-linked my discovery account and I had to re activate it and all is good.