topic Re: Upgrading EE TV in TV

Upgrading EE TV

MikeN2 — Sat, 15 Mar 2025 18:39:50 GMT

When I was with BT it was very easy to upgrade your TV package from the box. It was equally easy to downgrade from the website.

however it is more difficult with EE as these simple operations have to be done by contacting EE customer services which can involve a long wait.Hardly encouraging to customers

Re: Upgrading EE TV

Leanne_T — Sun, 16 Mar 2025 09:54:36 GMT

Hi there @MikeN2

Welcome to the community.

Thanks for leaving this feedback for the EE TV Packages.

Have you been in touch with our broadband guides and had the changes made to your TV package?

Leanne.

Re: Upgrading EE TV

MikeN2 — Sun, 16 Mar 2025 21:43:57 GMT

No because this would involve a long phone call which is the problem I was attempting to avoid

Re: Upgrading EE TV

Michael_D — Mon, 17 Mar 2025 10:15:20 GMT

I can understand you'll not want to wait on the phone @MikeN2, but that is the only way that the TV package can be changed at the moment.

If it is something that can be changed online in the future, we'll let our customers know.

Michael

Re: Upgrading EE TV

Midnight_Voice — Mon, 17 Mar 2025 14:34:15 GMT

@Michael_D

If I call my doctor, and the queue is long, I can select a callback option that will ring me back when I bubble to the top of the list.

If seems to me that EETV customer telephone service would be greatly civilised by something like this.