topic Re: Hayu problem in TV

Hayu problem

mediamyster — Thu, 13 Mar 2025 17:33:45 GMT

Hi all… I’ve got the full works package and I added Hayu as an extra which is obviously powered through “Now” I’ve noticed however that there is a lot of content missing compared to the Hayu subscription service via prime. What would be the reason for this?

Re: Hayu problem

Leanne_T — Fri, 14 Mar 2025 08:11:55 GMT

Hi there @mediamyster

Thanks for coming here.

You can find details on the Watch Hayu Online - Stream Reality TV with a Hayu Membership support page and if needed can use the 'contact us' option to see if Now can help you with this 🙂

Leanne.

Re: Hayu problem

zulu17 — Fri, 14 Mar 2025 12:23:07 GMT

One check you might wish to try @mediamyster is for a couple of the missing content is to use the search options on both the EETV box and the box NOW app for the content to see whether it is actually there but not readily findable by the app menus.

Re: Hayu problem

Midnight_Voice — Sat, 15 Mar 2025 13:24:20 GMT

@mediamyster @Leanne_T @zulu17

Hayu on Now has always been notorious for showing less content, and showing much of what it does show later, than Hayu by direct subscription.

You might want to cancel Hayu via Now right now (you will still get it for the month you have paid for) and go direct with Hayu (and not via anybody else) when that expires.

Re: Hayu problem

mediamyster — Sat, 15 Mar 2025 13:39:46 GMT

Thanks so much for the above everyone! I’m now subscribed via prime and all my content is there. How strange that via now it’s not all there?

are there any ways of adding my hayu via prime stuff to the EE tv watchlist?

Re: Hayu problem

zulu17 — Sat, 15 Mar 2025 14:41:25 GMT

@mediamyster the EETV watchlist and what you can and cannot add tends to fluctuate over time and may possibly vary according to which EETV box you have. If you use Search on the EETV box and the search returns Prime Video results (amongst others) then if you select the Prime Video item and then an episode you should get option to “watch on demand” or “add to my tv” etc. the “add to my tv” option would if present allow you to add it to the EE TV. watchlist.

Perhaps try it out with say searching for Below Deck. Which I think is on Hayu so search should find Now (Hayu) and prime video ( Hayu ) content.

Might be easier to use the prime video app’s own watchlist feature,

is on prime video