topic Re: Roaming issues in Roaming

Roaming issues

Craigylambypie — Mon, 09 Mar 2026 16:54:04 GMT

Why does my roaming ever work despite paying a premium for this service…

doesn’t work in any countries

not even France!

shambles!

Re: Roaming issues

Craigylambypie — Mon, 09 Mar 2026 16:54:35 GMT

Doesn’t!

Re: Roaming issues

XRaySpeX — Mon, 09 Mar 2026 17:02:44 GMT

@Craigylambypie : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Roaming issues

Northerner — Mon, 09 Mar 2026 17:02:51 GMT

Hi @Craigylambypie

Are you on EE PAYG or pay monthly contract.

Is roaming activated on your account (not the add on) the service activated.

Thanks

Re: Roaming issues

bristolian — Mon, 09 Mar 2026 17:09:52 GMT

@Craigylambypie wrote:
Why does my roaming ever work despite paying a premium for this service…

Roaming itself is a free facility.

You pay either to use that facility, or for add-ons to reduce the cost of doing so. Other replies have advised on what may be your issue.