https://community.ee.co.uk/t5/Roaming/Add-on-not-working-while-abroad/m-p/1603626#M9883 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.</P> Tue, 24 Feb 2026 10:43:51 GMT bristolian 2026-02-24T10:43:51Z https://community.ee.co.uk/t5/Roaming/Add-on-not-working-while-abroad/m-p/1603624#M9882 <P>I am abroad in Morocco and purchased an add on but I cannot make or receive calls I cannot even call EE and speak to anyone for help&nbsp;</P> <P>&nbsp;</P> <P>[Mod edit: Added title]</P> Tue, 24 Feb 2026 10:46:43 GMT https://community.ee.co.uk/t5/Roaming/Add-on-not-working-while-abroad/m-p/1603624#M9882 JulieP1967 2026-02-24T10:46:43Z https://community.ee.co.uk/t5/Roaming/Add-on-not-working-while-abroad/m-p/1603626#M9883 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.</P> Tue, 24 Feb 2026 10:43:51 GMT https://community.ee.co.uk/t5/Roaming/Add-on-not-working-while-abroad/m-p/1603626#M9883 bristolian 2026-02-24T10:43:51Z