topic Re: Roaming in Roaming

Roaming

Tomaszpriv — Sun, 15 Feb 2026 07:48:01 GMT

Hallo

Re: Roaming

Tomaszpriv — Sun, 15 Feb 2026 07:44:16 GMT

Hallo

Re: Roaming

Tomaszpriv — Sun, 15 Feb 2026 07:48:53 GMT

Hello, I’m currently in Poland and my phone has no service.

Please enable international roaming on my EE account and check if there are any roaming blocks.

Re: Roaming

Tomaszpriv — Sun, 15 Feb 2026 10:59:18 GMT

My phone details:

Iphone NTV63ZD/A model number , H*** serial number.

I am currently in Poland and I can use this phone to insert any UK card EE or Lycamobile, it doesn't work in Poland but if I insert a Polish Play Orange card and so on, I can call and use it.

It turns out that I have a roaming block on the device on the phone itself. Can you help me with this?

[Mod edit: Removed personal information from the community]

Re: Roaming

Tomaszpriv — Sun, 15 Feb 2026 08:12:59 GMT

Hallo

Re: Roaming

Tomaszpriv — Sun, 15 Feb 2026 08:15:15 GMT

Can you help me with roaming

Re: Roaming

bristolian — Sun, 15 Feb 2026 09:19:47 GMT

@Tomaszpriv wrote:
It turns out that I have a roaming block on the device on the phone itself. Can you help me with this?

Roaming is an account/SIM-setting, not a phone one. Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your SIM to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

Re: Roaming

Schockwave — Sun, 15 Feb 2026 10:49:33 GMT

@Tomaszpriv , you have put your serial number in thread, I have asked moderators to remove it, not good to include it here, this is a public forum.