topic Re: Can’t call 0330 from abroad in Roaming

Can’t call 0330 from abroad

leanaugh — Thu, 26 Sep 2024 20:23:04 GMT

Calling these numbers from USA - I have a roaming add on… but answers with various different messages - music, recorded person asking me to state my name etc.. why is this? It should be the same as in the uk??

Re: Can’t call 0330 from abroad

Chris_B — Thu, 26 Sep 2024 20:29:25 GMT

@leanaugh If your trying to call a UK number remove the 0 and put 44 or +44 You need to enter the country code and 0 isn’t a country code.

Re: Can’t call 0330 from abroad

leanaugh — Thu, 26 Sep 2024 21:21:10 GMT

Tried both - no joy unfortunately!

Re: Can’t call 0330 from abroad

bristolian — Thu, 26 Sep 2024 22:04:26 GMT

Can you call other UK landline numbers? How about UK mobiles?

Are the symptoms consistent across different US networks?

Re: Can’t call 0330 from abroad

leanaugh — Thu, 26 Sep 2024 22:48:16 GMT

I’ve a work phone with me too - just trying and I can’t call that - and I can’t use that to call my personal phone either!

Re: Can’t call 0330 from abroad

leanaugh — Thu, 26 Sep 2024 22:54:06 GMT

But it seems to be letting me call uk landlines?

Re: Can’t call 0330 from abroad

Ali_A — Fri, 27 Sep 2024 07:04:30 GMT

Hi @leanaugh

Welcome to the EE Community.

Are you able to go into your device settings and manually connect to an alternative mobile network?
Once connected wait around 5 minutes and try the calls?

Ali

Re: Can’t call 0330 from abroad

leanaugh — Fri, 27 Sep 2024 08:49:30 GMT

Hi Ali

tried that but the others only seem to go into SOS

going back to the main one I’m using (t mobile), it’s really strange, because one minute it will call the number I’m trying and get through. A minute later it won’t connect and makes various different sounds?

Re: Can’t call 0330 from abroad

Ali_A — Fri, 27 Sep 2024 09:37:58 GMT

@leanaugh

Are there any other 0330 / 0044330 numbers that you have been able to test and are you facing the same issue with those?

Ali

Re: Can’t call 0330 from abroad

bristolian — Fri, 27 Sep 2024 09:53:56 GMT

@Ali_A wrote

Are there any other 0330 / 0044330 numbers

Much easier to check with standard international dialling conventions and just quote +443xxx

Following any other dialling format just provides opportunity for error.