topic Roaming abroad not working in Roaming

Roaming abroad not working

Molly826 — Sun, 08 Feb 2026 11:21:06 GMT

I’ve purchased data roaming for the day as I am in Prague but nothing is working. My phone says I have 5G and signal but nothing will work 😞 my data roaming is turned on. Can anyone help ?

Re: Roaming abroad not working

XRaySpeX — Sun, 08 Feb 2026 11:28:31 GMT

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Roaming abroad not working

bristolian — Sun, 08 Feb 2026 11:49:32 GMT

You've not said, so I'll explicitly ask - can you make & receive calls? Does your phone show network coverage?