sms not working in Turkey, need to change cap

TonyH10 — Fri, 06 Feb 2026 07:40:48 GMT

Re: sms not working in Turkey, need to change cap

bristolian — Fri, 06 Feb 2026 08:04:26 GMT

Have SMS worked since you arrived in Turkey? Does your phone show network coverage? Have you been able to make or receive calls since arriving in Turkey? Are you able to send SMS? Are you able to receive SMS?

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.

Re: sms not working in Turkey, need to change cap

Debbie_G — Fri, 06 Feb 2026 10:39:19 GMT

Hi @TonyH10.

Welcome to the community.

Just to add to the information @bristolian has provided, a spend cap can stop texts working abroad, so it’s worth checking or updating this in your EE account. You can find more information on how to set up and manage this on our Set up and manage Spend Cap Help page.

If you’re still having trouble, please get in touch with our team. They will be able to access your account and help further.

Debbie

topic Re: sms not working in Turkey, need to change cap in Roaming

sms not working in Turkey, need to change cap

Re: sms not working in Turkey, need to change cap

Re: sms not working in Turkey, need to change cap