topic Re: International calls in Roaming

International calls

JS45 — Fri, 06 Feb 2026 02:25:05 GMT

Im currently in Australia, I need to call the bank back home but it won’t let me why?

I’ve bought a roaming pass also, the data works but the calls do not?!

Re: International calls

XRaySpeX — Fri, 06 Feb 2026 03:09:26 GMT

@JS45 : Did you receive a Welcome text upon arrival?

As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: International calls

JS45 — Fri, 06 Feb 2026 04:38:28 GMT

I just need international calling enabled please it’s an emergency

Re: International calls

XRaySpeX — Fri, 06 Feb 2026 04:48:27 GMT

Then you need to get in touch with EE, as I advised earlier. We can't do it for you.

Re: International calls

bristolian — Fri, 06 Feb 2026 08:07:58 GMT

Assuming that you are using data via the mobile network and not WiFi, then the previous post is not entirely accurate - roaming is already enabled and that's not the issue.

There may be a couple of things that could cause these symptoms. Check whether you can call local, in-country numbers or not - this is a good test for whether the problem is an international call bar.

Try swapping between local networks manually, this rules out a local network issue. This is one you can solve yourself. If the problem is an international call bar, then only EE-CS can resolve that, as per the most recent post. You'll need to make contact via an alternative means, or use live-chat via the myEE app.

Re: International calls

Christopher_G — Fri, 06 Feb 2026 14:38:59 GMT

Hi @JS45

Welcome to the community.

I hope you've managed to get in touch with our customer support team already, but understand it may be a small window with the time difference.

If you still need to speak with us, you can find our contact information (including an international number) on our contact us page.

Chris