topic Re: OTP - Tortology in Roaming

OTP - Tortology

Twinkleboat — Mon, 26 Jan 2026 00:42:20 GMT

I am overseas and trying to go to APP to get Roaming.

BUT it is giving me a OTP to my phone in UK.

BUt I am not in the UK. I am overseas AND my phone is not YET working.

Any ideas how I get out of this silly loop. It would be nice if EE gave an option to get OTP by email OR phone!

Re: OTP - Tortology

Chris_B — Mon, 26 Jan 2026 08:16:15 GMT

@Twinkleboat To enable roaming on a device you text ROAMING to 150 while still within the UK but as your out of the UK you’ll need to call customer support from a different device, you can not enable roaming from within your online account or via the EE app.

Re: OTP - Tortology

bristolian — Mon, 26 Jan 2026 08:23:23 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app over WiFi.