topic Re: EE email address in Roaming

EE email address

Karl7182 — Mon, 19 Jan 2026 04:16:16 GMT

I am currently in Goa and have paid EE for a weekly pass to use my phone abroad.
I can not make any calls as it says my phoned is barred.
I can not even contact EE as that is barred also.
does anybody have an email address for customer services.
thank you.

Re: EE email address

bristolian — Mon, 19 Jan 2026 08:32:06 GMT

Have you been able to make calls in Goa since you arrived? Can you send text messages or use mobile data? Can you call Indian numbers? Can you call UK numbers?

Have you tried manually selecting an alternative Indian network, and are the symptoms the same?

EE-CS have no email address.

Re: EE email address

Schockwave — Mon, 19 Jan 2026 11:36:01 GMT

@Karl7182 , if on a monthly contract, did you set up roaming on your account? No need if on pay as you go, as it is already set up automatically.

Re: EE email address

Karl7182 — Wed, 21 Jan 2026 03:20:43 GMT

Thank you for your help.
I managed to get WiFi and set up a web chat with EE.
the lady from EE managed to alter my settings to enable my phone to work.

Re: EE email address

Debbie_G — Wed, 21 Jan 2026 08:14:16 GMT

It's great to hear you've been able to speak with our team and this has been sorted, @Karl7182.

Thanks for coming back to let us know.

Debbie