topic Not making or receiving calls or texts in Roaming https://community.ee.co.uk/t5/Roaming/Not-making-or-receiving-calls-or-texts/m-p/1594530#M9572 <P>My phone won't send or receive any calls or texts</P><P>- It is pay-as-you-go</P><P>- It has at least £10 credit, and EE has accepted and charged for another top-up</P><P>- I can receive texts from EE but my calls to 150 do not connect</P><P>- I am currently abroad, making it especially irritating</P><P>I need to contact someone and find out if it is in hibernation and reverse it. I have used my phone in the 6 months so it shouldn't be. I also did not receive any contact that it would be going into hibernation. Thank you in advance</P> Mon, 12 Jan 2026 10:43:04 GMT James638 2026-01-12T10:43:04Z Not making or receiving calls or texts https://community.ee.co.uk/t5/Roaming/Not-making-or-receiving-calls-or-texts/m-p/1594530#M9572 <P>My phone won't send or receive any calls or texts</P><P>- It is pay-as-you-go</P><P>- It has at least £10 credit, and EE has accepted and charged for another top-up</P><P>- I can receive texts from EE but my calls to 150 do not connect</P><P>- I am currently abroad, making it especially irritating</P><P>I need to contact someone and find out if it is in hibernation and reverse it. I have used my phone in the 6 months so it shouldn't be. I also did not receive any contact that it would be going into hibernation. Thank you in advance</P> Mon, 12 Jan 2026 10:43:04 GMT https://community.ee.co.uk/t5/Roaming/Not-making-or-receiving-calls-or-texts/m-p/1594530#M9572 James638 2026-01-12T10:43:04Z Re: Not making or receiving calls or texts https://community.ee.co.uk/t5/Roaming/Not-making-or-receiving-calls-or-texts/m-p/1594549#M9573 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4925529">@James638</a>&nbsp;:&nbsp;Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.</P> Mon, 12 Jan 2026 11:21:25 GMT https://community.ee.co.uk/t5/Roaming/Not-making-or-receiving-calls-or-texts/m-p/1594549#M9573 XRaySpeX 2026-01-12T11:21:25Z