topic Re: Maritime Roaming not working in Roaming

Maritime Roaming not working

bdg051 — Sun, 04 Aug 2024 06:50:29 GMT

Hi,

I'm currently on a cruise and want to be able to use the 'Cellular at Sea' network for any emergency calls i May recieve. I have tried to connect to this network without any luck. I have texted 150 before i left and made sure worldwide roaming was enabled. Any help would be appreciated.

thanks

Re: Maritime Roaming not working

Katie_B — Sun, 04 Aug 2024 06:55:28 GMT

Hello @bdg051.

Thanks for coming here.

Did you text ROAMING to 150?

If yes, did you receive a text confirming this was enabled?

Have you tried restarting your device?

Katie

Re: Maritime Roaming not working

bdg051 — Sun, 04 Aug 2024 07:07:49 GMT

Hi Katie,

yes i did text 150 before leaving yesterday and received this text. I have tried manually selecting the Cellular at Sea network but that doesn't seem to be working either. Any help getting this resolved would be much appreciated.

Thanks.

Re: Maritime Roaming not working

Katie_B — Sun, 04 Aug 2024 07:22:08 GMT

Thanks for getting back to me @bdg051.

When you manually search does it allow you to connect or do you get an error?

Katie

Re: Maritime Roaming not working

bdg051 — Sun, 04 Aug 2024 07:25:00 GMT

Hi Katie,

when I select it. It carries on showing 'No Service' on my phone even after waiting about 5 - 10 mins. I checked on Cellular at Seas Website and it says EE do have a roaming agreement with them so I'm not sure why it is not working

Re: Maritime Roaming not working

Katie_B — Sun, 04 Aug 2024 07:32:51 GMT

Once you are connected to Maritime you should receive a welcome text @bdg051.

What phone are you using?

Katie

Re: Maritime Roaming not working

bdg051 — Sun, 04 Aug 2024 07:33:48 GMT

I'm using an iphone 15 pro. I will try manually selecting the network again but normally it does nothing and won't connect at all.

Re: Maritime Roaming not working

Katie_B — Sun, 04 Aug 2024 07:37:18 GMT

Do you get off the ship during your stay @bdg051?

Katie

Re: Maritime Roaming not working

bdg051 — Sun, 04 Aug 2024 07:38:48 GMT

Hi Katie,

As you can see Ive selected 901 which is cellular at sea, however am i still getting no service showing next to the wifi symbol on my phone.

Re: Maritime Roaming not working

Katie_B — Sun, 04 Aug 2024 08:02:02 GMT

Hi @bdg051.

Do you get off the ship at any point?

Are you aware if others can connect to this OK?

Do you have a spend cap on your EE account?

Katie

Re: Maritime Roaming not working

bdg051 — Sun, 04 Aug 2024 08:04:11 GMT

Hi Katie.

I know people on vodafone Uk can connect but people on O2 cant either. I dont have a spend cap active either. I did ask cs before i came away and was told it should work fine when I'm at sea

Re: Maritime Roaming not working

Katie_B — Sun, 04 Aug 2024 08:36:05 GMT

Hi @bdg051.

Do you have access to Skype to call our customer care team?

I'd recommend contacting our technical care team who can complete a further diagnostics.

Katie

Re: Maritime Roaming not working

wrighrp — Mon, 05 Jan 2026 20:34:31 GMT

I have this same problem. Did you solve it?

Re: Maritime Roaming not working

bdg051 — Mon, 05 Jan 2026 20:38:05 GMT

Hi,

Never managed to get it working in the end. They did a reset of my network settings on their end and it worked for a bit but never worked after that. It was also very patchy and expensive to use so honestly not worth it. Your best waiting til you get to land or buying the wifi on the ship

Re: Maritime Roaming not working

wrighrp — Mon, 05 Jan 2026 20:42:47 GMT

Thanks. I mostly need it to receive those "2-factor authentication" SMS
messages that are so prevalent these days.

Re: Maritime Roaming not working

bristolian — Mon, 05 Jan 2026 21:12:35 GMT

SMS are sent via the mobile network, thus need mobile network access to receive. That can either be via your home network or a roaming network.

WiFi-calling is the only way to receive those texts if you're not using the mobile network, and that is not supported abroad. It might sometimes work, but comes with no guarantees.