Need Address For Roaming Issue Compensation

Lyonsdown0 — Fri, 05 Dec 2025 22:30:06 GMT

I had exactly the same situation recently. My roaming was enabled, as its always been. Have travelled a lot with no issues.

because I couldn’t use the phone I’ve lost about £3000 worth of business that I would’ve set up when I got back to the UKE offer me £100 which is advisory. I now wish to take a small claim court can you give me the address that I need to issue the summons to

[Mod edit: Title added.]

Re: Need Address For Roaming Issue Compensation

bristolian — Fri, 05 Dec 2025 22:33:52 GMT

Your post has been moved to a new thread.

Sounds like you've already followed EE's formal complaints process, this allows for referral to external arbitration if you are either deadlocked or unresolved-after-8-weeks.. details are at https://ee.co.uk/content/dam/help/terms-and-conditions/regulatory/ee-complaints-code-of-practice-march-2024.pdf

I would recommend seeking independent legal advice, most court judges will expect claimants to make all reasonable steps to resolve outside of court - which includes using any ADR that's available to you. Also it sounds like you're trying to claim consequential loss, which I would only recommend doing after professional legal advice.

The other point to bear in mind is that when roaming, you are using local neteork operators in foreign countries, thus I'm 99% sure that there are clauses in T&C's that provide for service not being guaranteed outside the UK.

topic Re: Need Address For Roaming Issue Compensation in Roaming

Need Address For Roaming Issue Compensation

Re: Need Address For Roaming Issue Compensation