topic Re: Unable to contact voicemail or EE in Roaming

Unable to contact voicemail or EE

Richard_S1 — Mon, 01 Dec 2025 14:51:05 GMT

I am currently in Vietnam and have paid for roaming so I can keep up with work calls. I have received messages and calls but have been unable to dial the voicemail number. I have been through the less than helpful AI which then says ring EE. I am now unable to ring EE either, so am stuck using this forum to request help. I have tried different mobile networks, clearing caches, etc etc. Nothing seems to work. Please help.

Re: Unable to contact voicemail or EE

Peter_W — Mon, 01 Dec 2025 16:55:01 GMT

Hi @Richard_S1.

Welcome to the EE Community, and I hope you've been enjoying your time in Vietnam so far, too!

Just to be sure, can you make sure you're dialling +44 7953 222 222 with the inclusion of the +44 country code present?

If you could describe what happens when you try to make a call too, that would be perfect.

Peter

Re: Unable to contact voicemail or EE

bristolian — Mon, 01 Dec 2025 23:08:45 GMT

In addition.. you mention being unable to dial voicemail. Can you dial other numbers? UK numbers? Vietnamese numbers?

Are you always connected to the same local network when you have these problems? Are the other local networks affected in the same way, if you connect manually?

Answers to all these questions may help narrow down the potential cause.

Re: Unable to contact voicemail or EE

Richard_S1 — Tue, 02 Dec 2025 01:01:52 GMT

That is the number that I'm trying to call, but every time I dial the number it cuts out before ringingSent from my Galaxy

Re: Unable to contact voicemail or EE

bristolian — Tue, 02 Dec 2025 07:59:34 GMT

Can you dial other numbers? UK numbers? Vietnamese numbers?

Are you always connected to the same local network when you have these problems? Are the other local networks affected in the same way, if you connect manually?

Answers to all these questions may help narrow down the potential cause.

Re: Unable to contact voicemail or EE

Richard_S1 — Tue, 02 Dec 2025 13:52:52 GMT

It seems as though every time that i dial a phone number, I get an automated message saying I have dialed an incorrect number even though I have used the correct country code and phone number. I have tried connecting to different network providers but most will not connect.Sent from my Galaxy

Re: Unable to contact voicemail or EE

bristolian — Tue, 02 Dec 2025 17:26:36 GMT

Can you call in-country numbers? Or does this problem affect all calls, both "domestic" and "international"? Have you been able to make calls since being in Vietnam on this stay?

Re: Unable to contact voicemail or EE

Richard_S1 — Wed, 03 Dec 2025 10:01:52 GMT

Have just tried and can call local numbersSent from my Galaxy

Re: Unable to contact voicemail or EE

Ali_A — Wed, 03 Dec 2025 13:10:11 GMT

HI @Richard_S1

Please check if your phone has Call Assist switched on or off. Call Assist automatically determines the correct international or local prefix when dialling, but can interfere with call connections.

To disable it on a Samsung, go to Settings > Connections > Call Settings > Additional Settings > Call Assist, then toggle it off.
For Apple Go to the Settings app on your iPhone. Tap Apps, then tap Phone. Scroll down, then turn off Dial Assist.

Ali

Re: Unable to contact voicemail or EE

Richard_S1 — Wed, 03 Dec 2025 15:21:52 GMT

Thankyou but have checked and that was already off. So still can't access voicemail Sent from my Galaxy

Re: Unable to contact voicemail or EE

Ali_A — Wed, 03 Dec 2025 15:53:50 GMT

@Richard_S1

Please try a test call to any other UK number.

In the mean time, you may be able to access your answer phone messages using a different phone, if needed.
Have a look at Check and use mobile voicemail | EE page for steps how to do this.

Ali

Re: Unable to contact voicemail or EE

Richard_S1 — Thu, 04 Dec 2025 00:10:52 GMT

Can't do that as I don't know if I have a pin set up. And can't resolve that issue as I can't ring EE and the message function only goes to an A I who says ring EE. Catch 22 nightmareSent from my Galaxy

Re: Unable to contact voicemail or EE

Ali_A — Thu, 04 Dec 2025 13:21:47 GMT

Hi @Richard_S1

I recommend giving Customer Service a call from a different phone, using the number found on our Contact us from abroad page, where a guide will be able to check your account settings and go through a diagnostics with you.

Ali

Re: Unable to contact voicemail or EE

Richard_S1 — Fri, 05 Dec 2025 05:00:52 GMT

Have moved country to Cambodia and can now pick up voicemail. Don't know what the problem was in Vietnam, but suggest EE look into it. Not great when you pay for roaming!Sent from my Galaxy

Re: Unable to contact voicemail or EE

Ali_A — Fri, 05 Dec 2025 10:10:55 GMT

Thanks for keeping us updated @Richard_S1

Glad you're able to pick up your voicemail now.

Ali