Signal

Lipsy95 — Wed, 20 Nov 2024 16:34:17 GMT

Hi please can u help me, I’m currently in U&E and forgot to tell u so I would have mobile signal upon my arrival, I have been the app 2 days ago and added the 120 min anywhere add on and I still have no signal ! I need to have a signal. I can’t call u as per the app help as I have no signal. I’ve also tried to text world to 150 and that doesn’t work either, please can u assist?

Re: Signal

bristolian — Wed, 20 Nov 2024 16:39:35 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

topic Re: Signal in Roaming

Signal

Re: Signal