topic Re: Calling Home from Abroad in Roaming

Calling Home from Abroad

64Dinz — Mon, 18 Nov 2024 23:33:03 GMT

For sometime now I’ve been unable to make calls home when I’ve been working abroad. My account has full roaming but it appears my phone won’t receive calls from, or connect calls to the U.K. I first discovered it in June in Berlin, July in DC, September in Maui and now Bremen in November. My work phone, which does have roaming works fine alongside it 🤷🏻‍♂️. Personal phone is a iPhone 13 work phone a 15. No explanation and ee unable to help!

Re: Calling Home from Abroad

XRaySpeX — Mon, 18 Nov 2024 23:35:56 GMT

@64Dinz : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Calling Home from Abroad

64Dinz — Tue, 19 Nov 2024 08:33:33 GMT

Apologies...I think I misdirected the conversation by mentioning roaming. The problem is I cannot make any calls home from abroad! They all fail to connect and last time I was in the US I was able to make a call back to the UK on my work phone which had no travel plan but not on my own phone although the phones were next to each other on the desk!

Re: Calling Home from Abroad

XRaySpeX — Tue, 19 Nov 2024 08:54:14 GMT

Making calls from abroad is roaming. So it's not immaterial & what I said holds.

Re: Calling Home from Abroad

bristolian — Tue, 19 Nov 2024 08:58:53 GMT

@64Dinz wrote:

For sometime now I’ve been unable to make calls home when I’ve been working abroad. My account has full roaming but it appears my phone won’t receive calls from, or connect calls to the U.K.

Does your phone show a connection to local networks in those countries? And if so, can it send or receive text messages?

Re: Calling Home from Abroad

64Dinz — Tue, 19 Nov 2024 09:02:52 GMT

Thanks for your help but my work phone worked without a roaming 'plan' but my personal phone doesn't connect with or without a plan - even when the 2 phones are next to each other! I am totally 'bamboozled with he problem.

Re: Calling Home from Abroad

XRaySpeX — Tue, 19 Nov 2024 09:06:24 GMT

Which provider is your work phone with?

Re: Calling Home from Abroad

64Dinz — Tue, 19 Nov 2024 09:18:11 GMT

In ever country it fails to connect calls it connects to the network and sends and received texts. Just won't connect calls?

Re: Calling Home from Abroad

64Dinz — Tue, 19 Nov 2024 09:18:46 GMT

EE...exactly the same provider just a business account rather than personal.

Re: Calling Home from Abroad

XRaySpeX — Tue, 19 Nov 2024 09:26:49 GMT

Well, 1 may be enabled for roaming & t'other isn't.

Re: Calling Home from Abroad

64Dinz — Tue, 19 Nov 2024 09:42:16 GMT

One of the many things I checked...its frustrating as there appears to be no logical reason and until recently I kept the work phone off roaming as I had such a good 'package' on my own phone. Hopefully get it sorted this trip!

Re: Calling Home from Abroad

bristolian — Tue, 19 Nov 2024 10:05:59 GMT

@64Dinz wrote:

In ever country it fails to connect calls it connects to the network and sends and received texts. Just won't connect calls?

If a phone is able to connect to a foreign network, and send/receive texts, it is roaming.

The issue with voice calls therefore lies elsewhere. An international call bar is the next thing to check.