topic Re: Roaming pass in Canada in Roaming

Roaming pass in Canada

englisherphill — Mon, 17 Nov 2025 22:10:33 GMT

Have landed in Canada. Have received the text message inviting me to apply for a roaming pass for £25. The link does not work. What do I do?

Re: Roaming pass in Canada

bristolian — Tue, 18 Nov 2025 10:49:47 GMT

In what was does the link "not work"?

Re: Roaming pass in Canada

englisherphill — Tue, 18 Nov 2025 10:55:52 GMT

It does not allow me to buy the promised roaming pass. The link just tells
me I am in Canada with no data which I already know.

Re: Roaming pass in Canada

Ali_A — Tue, 18 Nov 2025 16:28:34 GMT

Hi @englisherphill

Please try switching your device off and back on and trying again.
If you're unable to purchase your roaming pass online using the link in the message, please give Customer Service a call for free on 150 from your device, where a guide can manually add the bundle for you.

Ali

Re: Roaming pass in Canada

_MrR_ — Tue, 18 Nov 2025 17:24:58 GMT

Is data roaming switched on (so you’re accessing the link via 4G / 5G and not through WiFi.

When I bought a roaming pass in India earlier this year, this was the page the link displayed (and you note I was able to access it via 5G to access the page to buy it).

If you’re not sorted, might be worth sharing a screenshot of what you’re seeing…

Re: Roaming pass in Canada

englisherphill — Tue, 18 Nov 2025 22:11:08 GMT

My daughter who is with me and also an EE customer tried the 150 route this morning. She was on the phone for 30 mins to no avail. She was told it could not be added manually and that this was a known fault that EE was working on and hoped to sort out in 24 hours. This is of no use when we are in the country and need data roaming to do some of the things we need to. I have just checked 14 hours later and the problem is still there

Re: Roaming pass in Canada

Ali_A — Wed, 19 Nov 2025 14:28:30 GMT

Hi @englisherphill

It may seem simple, but please try restarting your phone, or if possible manually selecting a different network to connect to and try again.

Failing this, it may be worth giving the Customer Service team another call to see if there has been an update they can help to have the roaming bundle activated.

Ali

Re: Roaming pass in Canada

owuk — Thu, 20 Nov 2025 20:00:38 GMT

I had this issue this week. The EE office being closed wasn't helpful. The only way I worked around it was not using a roaming pass and changing my add-on to North American.

Re: Roaming pass in Canada

PVD — Wed, 03 Dec 2025 00:19:16 GMT

I had exactly the same problem last week when I landed in Canada. The link didn’t work. Tried calling EE (no response), switching off the phone etc etc. Fortunately I had another device with an Airalo esim which allowed me to create a hotspot. It was a very stressful experience. In the end I abandoned trying to connect. About eight hours later the EE roaming pass started working. Not much use if you need to use your phone on arrival at the airport. EE roaming used to be reliable, but it’s very bad now so I’m not going to use it any more, and will use one of the more reliable esims like Airalo.

Re: Roaming pass in Canada

PVD — Wed, 03 Dec 2025 00:20:05 GMT

Tried those, restarting phone didn’t work and EE never responded to my messages.

Re: Roaming pass in Canada

englisherphill — Wed, 03 Dec 2025 02:43:52 GMT

Thank you so much for your post. It is very comforting to know it was not
just me. I had a lengthy conversation with EE on my return to the UK as I
was never able to use data roaming whilst in Canada. Like you I have come
to the conclusion that an esim is the way forward in Canada