topic Re: Roaming not available in Roaming

Roaming not available

I12sneeze — Mon, 17 Nov 2025 23:43:04 GMT

your app and website are down and I am getting no response to txts to 150. I need to urgently fly. I am booked on the 7.30 to Nice tomorrow. I need access to a roaming add on. Phone lines are off until after I fly.
How to I access support when you are updating everything please?

Re: Roaming not available

XRaySpeX — Tue, 18 Nov 2025 00:16:21 GMT

Doesn't matter! You don't buy a roaming add-on until you arrive in a country and are offered to buy it from a Welcome msg.

Re: Roaming not available

bristolian — Tue, 18 Nov 2025 08:06:14 GMT

The free roaming facility enabling access to foreign networks is a one-off activation. It then remains active unless you explicity request it removed.

Re: Roaming not available

Ali_A — Tue, 18 Nov 2025 08:41:59 GMT

HI @I12sneeze

By default you should have roaming access for EU countries already activated. If you find it's not, you can call Customer Service from abroad using a different phone.

You can add roaming bundles once you arrive to our destination country using the EE app, or as @XRaySpeX mentioned by following the link you receive in the text message when you land.

Ali