topic Re: Zone 1 pass not working in Roaming

Zone 1 pass not working

Dramawifie — Wed, 12 Nov 2025 10:37:33 GMT

I have bought 5 zone 1 passes whilst on holiday in Australia but 2 of them aren’t working. Is there something we’ve not turned on?

Re: Zone 1 pass not working

XRaySpeX — Wed, 12 Nov 2025 10:44:53 GMT

On the 2 nos. that are not working ...

Did you receive a Welcome text upon arrival?

As you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Zone 1 pass not working

Dramawifie — Thu, 13 Nov 2025 03:43:03 GMT

Thank you so much for your help. The phone number detail worked and the CS staff member was great once I worked out how to get to a human.