topic Re: Inclusive extra ? Has it been changed in Roaming

Inclusive extra ? Has it been changed

Sheenahere — Wed, 12 Nov 2025 02:45:17 GMT

I have a plan that has an inclusive extra so I can use my phone in Canada USA and Australia

this worked in Canada a year ago but I’ve just got to Australia and It is not working ?
ee app is down at the moment

Re: Inclusive extra ? Has it been changed

Sheenahere — Wed, 12 Nov 2025 02:41:13 GMT

I have a plan that has an inclusive extra so I can use my phone in Canada USA and Australia

this worked in Canada a year ago but I’ve just got to Australia and It is not working ?
ee app is down at the moment

Re: Inclusive extra ? Has it been changed

Chris_B — Wed, 12 Nov 2025 08:21:25 GMT

@Sheenahere can you check this now ? if EE take accounts off-line this will happen from roundabout 11 pm to 6am uk time. The app is a link to your account.

Re: Inclusive extra ? Has it been changed

bristolian — Wed, 12 Nov 2025 08:47:04 GMT

In what way is (it) "not working"? Can you explain a bit more?

Are you saying there's a billing issue with charges being incurred? Or that your phone isn't showing coverage?

Re: Inclusive extra ? Has it been changed

Sheenahere — Thu, 13 Nov 2025 10:28:22 GMT

Sorted after a phone call, some how it was set to EU
Sheena

[Mod edit - removed surname. Please do not post personal details in the community]

Re: Inclusive extra ? Has it been changed

Sheenahere — Thu, 13 Nov 2025 10:28:03 GMT

All sorted.
Yes I had to wait for uk times to call and fix
Sheena

[Mod edit - removed surname. Please do not post personal details in the community]

Re: Inclusive extra ? Has it been changed

Michael_D — Thu, 13 Nov 2025 10:54:42 GMT

I'm glad to hear it is all sorted for you now @Sheenahere

Have a fantastic time in Australia.

Michael