topic how do I get customer service - or set iup roaming? in Roaming

how do I get customer service - or set iup roaming?

richford — Mon, 03 Nov 2025 22:46:23 GMT

I tried trying text roaming as requested to 150.

They said "Just grab a Pass" Unfortunately there is absolutely no information as to how to actually go about "grabbing a pass"

It says it's £25.00 for seven days.. Great - let's go then! - but how?? I've tried the website and there is zero information there either.

I'm a bit concerned because last time I went abroad customer service said I was "all set" only to find that I couldn't use the phone at all when I got to Canada .

Does anyone have a link to a place where I can actually sort this out - or some trick I can use to actually talk to a real person at EE?

Re: how do I get customer service - or set iup roaming?

XRaySpeX — Mon, 03 Nov 2025 22:59:47 GMT

Are you still in UK or have you gone abroad? If so, where?

Re: how do I get customer service - or set iup roaming?

bristolian — Mon, 03 Nov 2025 23:03:48 GMT

You mentioned texting ROAMING to 150, but assuming you did this in the UK, what did you receive by response?

I presume that "they said "Just grab a Pass" was the comment made by a CS agent when you spoke to them? Or was that the text reply you received? That would be a bit unusual if so.

Other advice does depend on answers to XRaySpeX questions above.