topic Re: Unable to receive texts in Roaming

Unable to receive texts

nnadeem333 — Mon, 20 Oct 2025 13:17:22 GMT

Request to Fix SMS Receiving Issue on My SIM(07*********)

Dear Customer Support,

I hope you are doing well. I am facing an issue with my SIM card. The network signal appears on my phone, but I am not receiving any SMS messages. I am unable to receive any incoming texts.

Kindly look into this issue and help me resolve it as soon as possible. Please let me know if you need any additional information from my side, such as my phone number or SIM details.

Thank you for your assistance.

Best regards,

[Mod edit - removed mobile number. Please do not post personal or account details in the community]

Re: Unable to receive texts

Peter_W — Mon, 20 Oct 2025 14:49:13 GMT

Hey there @nnadeem333.

Welcome to the EE Community 😊

With issues like this, there are usually a few different factors at play that could be influencing things, so it's best we check on a few details.

If you haven't already, can you please try sending a message to your own number and let us know what happens?

Also does it seem to be all numbers affected, or just certain ones, and do you know if you can still receive calls?

Peter

Re: Unable to receive texts

nnadeem333 — Mon, 20 Oct 2025 15:08:39 GMT

Thank you very much for your reply. I already sent a message but it did not go through from the number and I do not receive any calls. My other number also receives messages and calls but not this SIM. But I receive SMS only from the EE company.

Please check my number +44**********

[MOD EDIT : Please don't post personal information on the public forum. Thanks]

Re: Unable to receive texts

Peter_W — Mon, 20 Oct 2025 15:52:48 GMT

Thanks @nnadeem333.

Can you describe exactly what happens when you try to send a message or make a call?

Also when you look at the signal bars at the top of your screen, do you see signal and a 4G / 5G connection?

Peter

Re: Unable to receive texts

bristolian — Mon, 20 Oct 2025 15:58:05 GMT

There is no access to individual customer accounts on this forum, but there is some common advice with scenarios such as this.

When you say a text message to your own number "did not go through", are you saying it didn't send? Or that your phone says "message sent" but you don't receive it?

Try also sending BALANCE to 150 - does this send? And do you receive a response?

When were you last able to receive text messages?

Re: Unable to receive texts

nnadeem333 — Mon, 20 Oct 2025 16:00:55 GMT

When I send a message, it says "Failed to send the message".
When I make a call, it goes for a while and then automatically end.
There is no problem with the SIM signal. I have checked. Because the
company's messages are coming and I am not receiving any other messages or
calls, please check whether I will have to top up or the roaming service is
turned off.

Re: Unable to receive texts

nnadeem333 — Mon, 20 Oct 2025 16:04:55 GMT

When I send a message, it says message not sent and I received the last
message on June 25, 2025.
After that I only received messages from the EE.

Re: Unable to receive texts

Peter_W — Mon, 20 Oct 2025 16:19:47 GMT

Thanks @nnadeem333, is this a pay monthly or pay as you go account?

If it's the former I'd definitely try what @bristolian has recommended here.

Also if you're on pay monthly, can you test to see if mobile data is working?
Peter

Re: Unable to receive texts

XRaySpeX — Mon, 20 Oct 2025 21:57:17 GMT

Are you abroad? You mentioned a "roaming service" earlier.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Unable to receive texts

nnadeem333 — Tue, 21 Oct 2025 01:23:55 GMT

No, I'm in Pakistan.

Re: Unable to receive texts

XRaySpeX — Tue, 21 Oct 2025 02:16:50 GMT

@nnadeem333 : Are you on PAYG or contract?

Re: Unable to receive texts

nnadeem333 — Tue, 21 Oct 2025 04:05:55 GMT

PAYG

If I top up with 5 or 10 pounds, I will start getting messages. Please tell
me what the issue is and how to resolve it. I need your help.

Re: Unable to receive texts

Schockwave — Tue, 21 Oct 2025 09:03:11 GMT

@nnadeem333 , you need to make sure that you have credit on your account to receive and send text messages and for making calls, otherwise you will not be able to receive, send text messages or make calls, as you are roaming and I presume you are on pay as you go, so please check here:

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/1513383

https://ee.co.uk/help/mobile/roaming/roaming-costs?_gl=1*evxi94*_gcl_aw*R0NMLjE3NTM3ODQyNzUuQ2p3S0NBaUE2YVc2QmhCcUVpd0E2S3pEYzJVLWR3dmRObERuY19DM0lIcUY3YnNPcVNGRFpMRVJhbVRrcEZyVkg5djNXb3gwVlNPWlV4b0N3a3NRQXZEX0J3RQ..*_gcl_dc*R0NMLjE3NTM3ODQyNzUuQ2p3S0NBaUE2YVc2QmhCcUVpd0E2S3pEYzJVLWR3dmRObERuY19DM0lIcUY3YnNPcVNGRFpMRVJhbVRrcEZyVkg5djNXb3gwVlNPWlV4b0N3a3NRQXZEX0J3RQ..*_gcl_au*MTYwNjI2MzE0OS4xNzU5MjQxMjE0LjE1NTYxOTU1MTAuMTc1OTg2NjgyMC4xNzU5ODY2ODIw*FPAU*MTU1Njc3MjE5OC4xNzU5MjU3MDQx*_ga*MjA5MjIyMzUzOS4xNzU5MjQxMjA1*_ga_YEXV92BLZ6*czE3NjEwMzYwOTMkbzg5JGcxJHQxNzYxMDM3Mjk4JGo0MCRsMCRoMTA0MzIxODE2Nw..*_fplc*eVBsd0RKJTJCZ0ZLS3R6NDFQV01JJTJGajNUS0tJT291Z1olMkZKd291eFJBd3dBTWptZXVUaGhIT08xbnpyclpXY09hUG1zREpGanB3U3BlMHdXMDJZJTJGeXlIWk44aFNvJTJCcUtLTWxMMkk2a1RjcGtzNG03b1RPMGJJNUdMdWI3aGhTUSUzRCUzRA..

Re: Unable to receive texts

nnadeem333 — Tue, 21 Oct 2025 09:49:55 GMT

I top up but what should I do if I still don't receive the message? Please
first check if it's just a problem with the top up because I have zeros in
my credit.

Have you checked my number thoroughly to see if it will be OK to top up?

I look forward to hearing from you.
Best wishes!

Re: Unable to receive texts

Ali_A — Tue, 21 Oct 2025 12:13:35 GMT

@nnadeem333

Have you used that Pay as you go SIM in the UK before going to Pakistan?
Have you every received any normal messages on your SIM while in Pakistan, or has it never worked?

Please also try the SIM card in a different phone to test?

Ali

Re: Unable to receive texts

nnadeem333 — Tue, 21 Oct 2025 12:18:55 GMT

Yes, while living in Pakistan, I have also received normal messages, but
since June 2025, normal messages have been stopped. Now only EE company
messages are coming. Please tell me. Have you checked my number? If I top
up, these messages will start.

Waiting for your reply

Re: Unable to receive texts

Schockwave — Tue, 21 Oct 2025 13:19:11 GMT

@nnadeem333 , did you first use your SIM card in the UK? If not, you will not be able to use it until you return to the UK. We cannot check it for you, this is a public forum and we have no way of accessing accounts and knowing who you are, this is down to you to make sure that you have used your SIM card before going abroad.

If you did not use your SIM card before going abroad, you would have to send it back to the UK for someone to use it to activate it and then send it back.

How did you top up? It would make no difference if you did not use your SIM card in the UK first, as the only way is to do so in the UK, as it is a UK network SIM card.

Re: Unable to receive texts

Ali_A — Tue, 21 Oct 2025 14:52:34 GMT

@nnadeem333

Going back to what @XRaySpeX asked - when was the last time you sent a text message or made a call from your Pay as you go SIM?

And when was the last time you topped up?

Ali