topic Roaming issues in Brazil in Roaming

Roaming issues in Brazil

Dazzax3 — Tue, 14 Oct 2025 16:29:17 GMT

I am in the same situation. Stranded in Brazil as I have been cut off and cannot contact customer services. Is this a cyber attack? I have a problem with my credit card and cannot call my card company.

Re: Roaming issues in Brazil

Katie_B — Tue, 14 Oct 2025 16:19:08 GMT

Hello @Dazzax3.

Welcome to the community.

Has your phone previously worked OK in Brazil?

If not, did you activate roaming before leaving the UK?

Did you receive a welcome text when you arrived in Brazil?

Speak soon,

Katie

Re: Roaming issues in Brazil

XRaySpeX — Tue, 14 Oct 2025 16:24:29 GMT

@Dazzax3 : When you say you've been cut off does that mean it was working there but now has stopped working or it has never worked there?

Re: Roaming issues in Brazil

Dazzax3 — Thu, 16 Oct 2025 14:06:35 GMT

Hi, responding to Katie and XRay.

My phone has previously worked Worked in Brazil. I did not activate roaming as niavely thought I had international roaming in my package but found out it is confined to Europe only.

That said upon my arrival I was able to dial 150 and bought on 2 occasions international call top ups.

That said now I cannot phone customer services anymore to resolve the problem but yet I receive text messages.

It is very frustrating. I even purchased a Brazilian SIM card but still cannot contact customer services despite being able to make other calls to the UK to resolve my credit card details.

Re: Roaming issues in Brazil

bristolian — Thu, 16 Oct 2025 14:22:35 GMT

If your phone has previously worked in Brazil, then self-evidently roaming is active. That is assuming, without explicit confirmation, that this was connecting to a local network using your EE SIM. If you were using wireless hotspots or any other network SIM, this would not apply.

What makes you think your roaming permissions are confined to the EU-only? If you've been able to dial 150 and connect to EE-CS, then self-evidently you have a local network connection to an EE roaming partner.

Try performing a manual network search and attempt connections to each available operator in turn - what is the result?